Accomplishments: the implementation of SharePoint based surveys tool, task tracking tool and automation of most of the existing reports with the development of MS Access databases, these improvements have significantly reduced the reports processing time and improved data accuracy.Responsibilities: I provide service to the Training and Language Department in terms of their reporting needs for the operation and to the management in Costa Rica and Mexico. These reports compile information… Show more Accomplishments: the implementation of SharePoint based surveys tool, task tracking tool and automation of most of the existing reports with the development of MS Access databases, these improvements have significantly reduced the reports processing time and improved data accuracy.Responsibilities: I provide service to the Training and Language Department in terms of their reporting needs for the operation and to the management in Costa Rica and Mexico. These reports compile information about Customer Satisfaction surveys, trainers’ utilization, attendance to trainings, overall site language evaluations and level, etc. These MS Excel based reports are designed for both high level and detailed data according to the audience. Show less

Accomplishments: Active participation in Catalyst Project Mexico; successful implementation of Catalyst Project CARICAM in terms of the high quality of the products data, enabling the start of invoicing from day one in Go Live; 100% of end users were trained on time guaranteeing the success of the project; implementation of a SharePoint based form for the creation and changes requests of products.Responsibilities: In charge of the administration, cleansing and migration of products data… Show more Accomplishments: Active participation in Catalyst Project Mexico; successful implementation of Catalyst Project CARICAM in terms of the high quality of the products data, enabling the start of invoicing from day one in Go Live; 100% of end users were trained on time guaranteeing the success of the project; implementation of a SharePoint based form for the creation and changes requests of products.Responsibilities: In charge of the administration, cleansing and migration of products data from J.D. Edwards to SAP and MDM as part of Catalyst Project for Central America, Dominican Republic and Puerto Rico; management of large amounts of data; management and creation of load files for massive loads; coordinate with the different areas in order to receive the required information for the products load into SAP; analysis and reporting from SAP; comply with strict due dates for the delivery of the load files; guarantee the completion and accuracy of the data; support the different areas and attend their requirements; training to end users; revision and creation of bar codes according to the GS1 international standard. Show less

Accomplishments: Update of the HR Policies for Central America & Caribbean according the the corporate standard; collaborated with update of the personnel administration software (People Soft); elaboration and implementation of standardized forms for employees new hires, terminations and changes of status; development and implementation of a Sharepoint for the HR Department.Responsibilities: Project management for Regional HR related projects, use of the reporting tool ofPeople Soft… Show more Accomplishments: Update of the HR Policies for Central America & Caribbean according the the corporate standard; collaborated with update of the personnel administration software (People Soft); elaboration and implementation of standardized forms for employees new hires, terminations and changes of status; development and implementation of a Sharepoint for the HR Department.Responsibilities: Project management for Regional HR related projects, use of the reporting tool ofPeople Soft and other RH related responsibilities. Show less

Accomplishments: the elaboration of a Procedures Manual for the Outsourcing Department; the implementation of a Project Management tool (MasterLex); management and update of the company's web site and I was in charge of service quotations from providers in Latin America for High Street Partners Inc.Responsibilities: Marketing related tasks such as services promotion by e-mail and phone calls, analysis and elaboration of company's procedures, direct client support for High Street… Show more Accomplishments: the elaboration of a Procedures Manual for the Outsourcing Department; the implementation of a Project Management tool (MasterLex); management and update of the company's web site and I was in charge of service quotations from providers in Latin America for High Street Partners Inc.Responsibilities: Marketing related tasks such as services promotion by e-mail and phone calls, analysis and elaboration of company's procedures, direct client support for High Street Partners, other related projects. Show less