• Successfully founded and operated a logistics business, leveraging a personally owned Sprinter Van for delivery services cross-country over a period of 5 years. • Subject matter expert (SME) in logistics, managing all aspects of the business from client relations to scheduling and performing deliveries. • Demonstrated commitment to exceptional customer service, fostering strong relationships with a diverse client base and ensuring timely, efficient deliveries. • Exhibited strong entrepreneurial spirit and dedication, effectively managing business operations and consistently seeking growth opportunities.

• Leading and managing all operations of the branch office • Overseeing services including truckload deliveries, less-than-truckload deliveries, pallet deliveries, break bulk, and distribution. • Nurturing relationships with a broad spectrum of business industries that are part of the company's client base. • Managing a large team of independent contract drivers, ensuring optimal productivity and adher-ence to company standards. • Expanding and maintaining the branch's contribution to one of the largest overnight delivery net-works in the Southeast United States. • Upholding the company's reputation for exceptional customer service, striving to be the preferred logistics provider for all customers. • Contributing to the ongoing growth of ADL Delivery, which has seen a significant expansion over the last two decades. • Ensuring the branch operations align with the overall strategic goals of the company • Overseeing the recruitment and contracting of truck and van drivers

• Responsible for supervision and control for all the department activities To include: review applications and interviews applicants to match experience with specific job related requirements, managing effective employee relations, assistance with performance goals and responsible for managing effective employee relations.• Responsible for payroll submission accuracy and approval.• Responsible for maintaining compliance with federal regulations governing the shipment, receipt, and documentation of products.• Responsible for the monitoring and revision of existing policies and regulations of the company.• Reviews and monitors shipment documentation for accuracy.• Responsible for safety training conducted for all employees and administration of OSHA logs.• Responsible for analyzing, planning and budget of all routes.• Performs other incidental and related duties as required and assigned.

Lasership is a nationwide delivery company specializing in distribution. Reporting directly to the General Manager, Regional Manager, and owners of the company, my role is to Manage the NDS operation with a staff of 60 drivers, 6 warehouse employees, 2 dispatchers, and 2 Customer Service Representative.• Responsible for managing the correct delivery of all the packages.• Monitoring and receiving the line haul from the customers such as Amazon, Amway, OVC, etc.• Responsible to note the inbound packages in the database, and proceed with the sort to each route.• Responsible for managing the delivery of every package.• To answer to any request or inquiry from the customers with exceptional customer service.• Reponsible for the recruitment efforts and training. • Maintaining a healthy group of people to support the operation.• Responsible for creating and presenting reports to the company and customers.

Provide systems support as follows:Diagnosis, configuration, installation of various applications, local, network and Webhardware and software installationDesign and implementation of networks for more than 25 users under Windows2003 Server and the proper email accounts (Exchange).Web page design using web 2.0 tools for managing content such as Joomla 1.5 and Wordpress 2.6.User interface designed in Dreamweaver CS3 for capturing user information in ShoppingCarts, serving as an interface between the client and the issuerDeploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.Support disaster recovery plans, performing regular backups and creating ghost images of workstations prior to upgradesProvide installation of telecommunications services through internet, VoIP (att.com, Vonage, etc.) and conferences using technologies such as Webcasting and Streaming.Support remote users via gotomypc.com, logmein.com and VPNetwoks.

Provide support to users at Headquarters and remote stores in the area of computing, basic support, management of inventories, preventive and corrective maintenance of computer assets, including regular computer equipment, cash registers, printers and servers. Scheduled backups of user information, postal and business transactions.Trained departmental staff in the use of company systems and applications, providing ongoing support. Installed applications and coordinated all hardware / software upgrades.Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.