Jesús Esteban Fajardo Muñoz Email and Phone Number

- Ensure operational continuity.- Minimize the impact of incidents.- Restore technological services quickly.

- Supervise and manage incidents within the incident management system, ensuring meticulous tracking, reporting, and analysis of incidents.- Facilitate incident resolution through effective communication and collaboration across multiple teams.- Maintain a comprehensive approach to incident management, emphasizing proactive measures and timely resolution.- Leverage analytical capabilities to provide insightful incident reports, contributing to informed decision-making.- Exhibit a keen focus on compliance and operational efficiency, minimizing customer impact and financial losses.- Consistently strive for effective communication and coordination with cross-functional teams to expedite incident resolution.

Design, build and configure applications to meet business process and application requirements.

Support in the process of programming mobile and desktop applications through Pair Programming, fulfilling the role of project co-pilot. Perform user experience analysis and design for each ongoing project. Additionally, support the software testing process of the respective project. Management of Jira to manage project tasks and Git/Github for version control.

Assistance instructor for students who are starting the career of computer engineering, to better understand object-oriented programming in the JAVA programming language, as well as supporting projects for students who are about to finish the same career.