Esteban Monge Blanco Email & Phone Number

Chicago, Illinois, United States

Develop and communicate the company’s strategic vision, ensuring alignment with long-term goals. Monitor KPIs for each department, ensuring that all parts of the business are performing according to targets and timelines. Oversee the project lifecycle, from initial bidding through completion, ensuring proper coordination between sales, order management, and field teams. Drive innovation by encouraging the development of new tools, technologies, and processes to stay ahead in the… Show more Develop and communicate the company’s strategic vision, ensuring alignment with long-term goals. Monitor KPIs for each department, ensuring that all parts of the business are performing according to targets and timelines. Oversee the project lifecycle, from initial bidding through completion, ensuring proper coordination between sales, order management, and field teams. Drive innovation by encouraging the development of new tools, technologies, and processes to stay ahead in the market. Oversee hiring, training, and employee development across all departments, ensuring teams are well-equipped to meet business needs. Show less

Traductor Interprete Editor

Heredia Costa Rica

Billing, account, and technical support for Audible.com audiobooks services provided by Amazon. In charge of support for phone, chat and email channels. Technical support for innovative devices and applications. Particpated in Kaizens for broken processes as well as having made many presentations and trainings for areas of improvement where teams are lacking.

Soporte de software para equipos de computación, scanners, impresoras de tecnologia laserjet, equipos de red, sistemas operativos de windows y de macintosh.

Heredia Costa Rica

In charge of managing the floor support of more than 100 translators and agents at a time. In charge of Over time in put and Over time organizing. Schedule adherence reviews with programs such as Blue Pumpkin and other real time analysis tools. Coachings and feedbacks for real time interpretations.

Interprete all-call