Esteban Quevedo Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

Responsible for building a strategy that aims at improving the experience of customers by generating engagement and empowering them to succeed.Cross-collaboration projects with- Marketing: Contribute to position the product as expected by the company as well as bring awareness and build skills internally with stakeholders on the importance of employee.

Bucarest, Roumanie

→ Customer Success Manager, SMB (French Speaker)o Team-based Customer Success: Manage a shared book of business of SMB (small and medium-sized business) customers at scale, and as a trusted representative, guide them to success on their social journey with Hootsuite’s Business and Enterprise productso Onboarding: Assist with the onboarding of new customers.

Romania

→ Main responsibilities:o Clarification of customers' complaints to solve their product and service issues. o Analysis to determine the underlying cause. o Choice and detailed information of the best solutions. o Follow-up to ensure resolution.

Bucharest, Romania

→ Offer quality support and content management in French to the customer-experience optimized applications developed by Acrelec Romania for its clients: KFC and McDonald’s.

Bucharest, Romania

→ Main responsibilities:o Management of the company’s clients databaseo Invoicing, optimization of its procedures and improvement of communication efficiencyo Communicate with customers to fully understand reasons for non-compliance to payment termso Ensure that system knowledge is transferred to other members of the team so that consistency is maintainedo.

Bucharest, Romania

→ Main responsibilities:o Clarification of customers' complaints to solve their product and service issues. o Analysis to determine the underlying cause. o Choice and detailed information of the best solutions. o Follow-up to ensure resolution.

Lima, Peru

→ Main responsibilities:o Design of every project’s communications strategy, ensuring its implementation, as well as monitoring and evaluating its impacts through a detailed plano Take responsibility over the production of educational communication materials in both print and digital media formats including technical information adapted into a language and.

Moche, Trujillo

o Design of graphic identityo Provide support to back office activities and the design and implementation of educational projects in shanty towns

Studies In International Development And Ethics Of The International Relations, International Development

Formation as a specialist in international development, aware of its foundations and of the ethical and human dimensions.

Erasmus Exchange, American Culture

Erasmus exchange student for the Spring semester 2018 at Hacettepe University (Ankara, Turkey). Courses held in English: o Gender studies.

Bachelor'S Degree, Communication And Media Studies

An introduction to media and development of practical skills on communication’s tools. An overview of the communication strategies with a.

Teaching Of Spanish As A Second Language

Courses: o Acquisition of second languages o Curriculum planning o Methods and techniques to teach Spanish o Spanish morphology and syntax.

Social Management

Social management master's program courses successfully completed: o Design and management of development projects and programs o Human.