Esteban Rivero Arias Email & Phone Number

Amado Nervo 2200

Incident and Major Incident request through different tools, this could be elevations, changes, IT notifications, provide resources and prioritizing each request based on business impact

Francisco De Quevedo 117 Piso 4, Arcos Vallarta, 44130 Guadalajara, Jal.

• Handle many task in order to avoid major incidents, in a shortly time.• Elevation request, find properly resources• Solve Major incidents of moderate complexity within a given technical area.• Keep in touch with the user to give an update

Mixcoatl 144, Cd Del Sol, 45050 Zapopan, Jal.

• Handle many task in order to avoid major incidents, in a shortly time.• Elevation request, find properly resources• Solve Major incidents of moderate complexity within a given technical area.• Keep in touch with the user to give an update

Guadalajara Area, Mexico

• Remote desktop assistance, solving many task.• Active Directory accounts (Administration).• Assistance staff, troubleshooting.• Creating tickets.

Mexico City Area, Mexico

• In this job are assigned responsibilities involving the coordination of a variety of administrative or technical support.• Requests for services between users and operating or applications systems staff.• Training or assisting users with various systems applications.• Inventory of a variety of equipment, supplies and materials related to the management information system.• Provide maintenance with time line assigned and make annual budget regarding to company's needs.

Guadalajara Area, Mexico

Some activities on which I involve are operation system administration and user support, with the objectives of ensuring the continued operation of the computers and best software performance.• Evaluation and provide company's needs (Memory, Power Supplies, Processors, etc.) • Creating Images for restoration of equipment.• Programming access Point, routers and modem.• Assistance Voice Communications Infrastructure as cabling, telephone or additional components for the business operation continuity.• Training of staff in different apps.• Server administration (basic)Make things happen...

Guadalajara Area, Mexico

• Formatting computers, re-image, repair, maintenance, user support and installation of software and hardware.• Assistance staff, troubleshooting.• Solve problems in field.

Zapopan Area, Mexico

Computer equipment manager, user support, cabling, telephone PBX programming, maintenance in hardware and software• Installations and configuration of different technology, follow any case with the ISP until solution.• Troubleshooting network and Pc’s.• Solve problems in field.