Esteban Segura-Ramirez Email & Phone Number

Tucson, Arizona Area

-Trains end users in software and hardware, develop best practices, contribute ideas for change-Collaborate with City departments to identify and correct security weaknesses-Develops excellent relationships across city departments to appropriately address technology needs such as Police Department, Fire Department, Tucson water, City Court and City Hall-Coordinate the development and implementation universal Windows 7 image for all City clients-Manage data analysis, network issues, encryption solutions and prevention of data loss-Maintains inventory of equipment by tracking, updating and scheduling replacements-Coordinate with managers and end users software upgrades-Research and install hardware

Arizona

• Manage social media: content creator, photo and video editing and release, engage leads. Develop YouTube channel with ~100,000 views and over 200,000 minutes of view time in 2 years• Create, maintain and administer new website with online store, UPS shipping, online chat, blog and YouTube channel• Responsible for online sales, shipping, tracking, creation of invoices and quotes for both retail and wholesale• Network with sponsors and develop relationships for business collaborations• Implement and optimize SEO of website, tag sponsors, products and social media influences. Study the markets for appropriate posting.• Coordinate and plan events including logistics, scheduling, advertising, hosting and customer engagements.• Proficient in Photoshop, Illustrator, Fireworks, and multiple mobile apps for iPhone

Tucson, Arizona Area

-Works in conjunction with Project Manager to serve as an ISS contact and resource for assigned user departments and develops understanding of business and information requirements.-Determines information needs of user departments and presents potential solutions.-Responsible for enabling and disabling user accounts in Lawson-Creation and support of Share Point sites and its content. Setting up user groups and their access.-Responsible for user approval, receiver and requester role set up, LBI Dashboard Access, user personal contact information maintenance, troubleshooting user profile related issues in Lawson -Process Lawson Excel add-ins installation and troubleshooting-Utilize user provisioning process for Lawson-Coordinator for weekly meetings regarding the Banner Kronos/Lawson Go Live Command Center planning-Assists with on-going support, problem diagnosis, and problem resolution related to existing information systems with users, other ISS personnel, and vendors.-Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately.-Ensures that system changes are thoroughly tested before placing in production; follows department change management and monitors results before signing off on changes made.-Demonstrates good analytical ability in evaluating existing systems.-Assists user departments in user training, documentation, and development of policies and procedures related to information systems.-Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation.-Maintains end user system security in compliance with information systems security policies and procedures.

Tucson, Arizona Area

-Responsible for the configuration, installation and support of all client IT equipment to ensure optimal performance using configuration standards, tools and procedures. -Install, support and maintain 200+ applications in conjunction with system administrators and systems analysts.-Acts as liaison between end users and IT leadership.-Serves as a mentor to client support staff.-Lead large-scale client support projects, which involve hardware and software deployment. -Lead the implementation of Windows 7 including planning, testing, upgrades and service. -Lead software updates and upgrades for projects. -Conduct panel interviews for new IT hires. -Trains new Client Support Technicians in policies, procedures, and technologies. -Assist in creating Windows 7 image to deploy to 8500 computers. -Applies advanced troubleshooting and analytical skills to resolve complex incidents and service requests. Documents services.-Creates and maintains documentation and knowledge base articles for ISS Team.-Maintains organization of computer objects throughout entire lifecycle within various management consoles such as Altiris Deployment Solution Console and Active Directory Users and Computers.

Tucson, Arizona Area

-Implement maintenance of system level computer hardware and software technologies and assets for deployment of medium and large projects. -Through communication with multiple departments plans, installs, integration and documenting of all technologies. -Monitor production and test system environments including troubleshooting and upgrades of system. -Apply all required security policies and procedures for security of data. -Project lead on multiple medium and large projects such as setting up the La Cholla clinic. -Responsible for client support technology needs in two off-site clinics. -Manage ticket request cue.-Responsible for tracking licenses for multiple software programs.

Tucson, Arizona Area

-Responsible for configuration, installation and support of all client IT equipment ensuring peak performance using configuration standards and procedures.-Troubleshoot and resolve complex incidents and service requests.-Lead RAM upgrade project. 1500 computers completed ahead of schedule.-Documents all services provided to clients, asset tracking of all IT equipment. -Train users in use of all IT equipment and system.-Participate in large-scale hardware and software implementations, departmental relocations and provide help desk support.-Hardware and software upgrades and routine preventative maintenance, troubleshoot and solve incidents and service requests, analyze system malfunctions.-Maintains database of hardware and software with asset tags and serial numbers, inspect telecommunication closets.-Manage and respond to personal ticket cue with 100% success rate.

Tucson, Arizona Area

-Technician for repairing and building home computer systems, providing home support, installation and maintenance of home networks. Consultation for purchase of PCs.-Development and maintenance of small business websites.-Installation of AC Jack-port replacements, perform hardware upgrades. -Install new computer systems, software packages, upgrades of hardware and software.-Repair of operating systems such as Windows XP, Vista, 7, PC backup, correct registry errors, create network work-group for shared files on small business networks.-Perform troubleshooting via remote control.-Set-up and maintenance of small business networks.

Tucson, Arizona Area

Rotated as manager of the branch, approval of variable transactions, supervision of tellers, daily auditing of branch operations, maintain branch policy compliance, train new tellers, order and receive cash shipments for branch, balance vault and TCR, open and close branch, scheduling, financial product sales and referrals, security of sensitive information, Wells Fargo Store Platform, 3270 Session Hogan Exceed.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Associates Degree, Networking Administration