Estefania J. Email & Phone Number

Canada

Toronto, Ontario, Canada

• Contribute innovative ideas during meetings, optimizing company performance in sales and enhancing customer engagement by 75% through the loyalty program.• Guide junior staff in implementing efficient practices for floor maintenance and customer service.• Deliver exceptional customer service by efficiently addressing inquiries and resolving issues.• Demonstrate adaptability and flexibility by operating both individually and collaboratively with minimal supervision, effectively managing priorities.• Assist management in loss prevention, ensure store safety, and organize inventory.• Collaborate effectively with team members, utilizing strong attention to detail to complete tasks.

Toronto, Ontario, Canada

• Supervised the processing and fulfillment of customer orders, ensuring accuracy and timely delivery.• Assisted in arranging tasks and schedules to ensure seamless operations using Microsoft Office and Calendar App.• Addressed client inquiries and concerns via email and chat, delivering exceptional service and resolving issues promptly.• Monitored inventory levels and worked with the business manager to maintain adequate stock, eliminating backorders and ensuring product availability.• Booked appointments, organized meetings, contacted suppliers, and maintained a well-organized list of prospects for the business manager.• Organized and managed information with suppliers and customers to negotiate rates, track orders, and ensure timely delivery of items.

Etobicoke, Ontario, Canada

• Developed the project documentation and tracking reports for Xenex’s products expansion into theconstruction industry.• Managed Excel, Microsoft Suite, and HubSpot CRM software to enhance customer relationships and handle essential customer information.• Proactively supported the project manager with status reporting, defining task organization, scheduling meetings, and establishing the Key Performance Indicators based on the expected project objectives.• Contributed to project meetings by proposing enhancement strategies for stakeholder engagement.• Developed a new pricing strategy for e-signature products through benchmarking and market analysis using Google Analytics.• Maintained accurate and up-to-date project status information, resolving complex issues by identifying critical project milestones.• Monitored project pipeline and supported business development initiatives, ensuring timely delivery of project milestones and adherence to deadlines.

Colombia

- Made reservations and attended specific requests of the customers. - Organized documentation, made reports about workflows, improvements, and sales. - Promoted new products, enhanced loyalty, made reporting for activity control.- Offered alternatives that could match the customer's desires. - Made bookkeeping, invoices processing, tracked expenses, and more.- Supported my workmates with proactive collaboration. - Reported abnormal situations to the manager and ensured that policies are being accomplished.

Bachelor'S Degree, Business Administration And Management, General

My Bachelor's in Project Management provides practical experience and industry-specific skills necessary for managing complex projects.

Certificate In Business Essentials, International Business, 4,3

With the help of this certificate program (Business Essentials), I was able to expand my understanding of managing teams, fostering open.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 4,8

Assembled the foundations and knowledge for managing, marketing, financing, accounting, and human resources by studying real-life cases.

Course, Branding & Customer Experience

Throughout this course, I consolidated my knowledge about the "Customer Journey Map" to build significant and potential experiences.

Forum, Why Do Companies Fail ?

I learned the importance of innovating and keeping the change continuously in the organizations.

Research Assistant, "Towards The Conceptual Understanding Of Social Innovation And Inclusive Innovation"

This experience allowed me to learn efficient ways to organize information and analyze it to obtain the expected results. Furthermore, it.

Course, Creative And Innovative Thinking

This course allowed me to reinforce my professional skills and open my mind to creating business opportunities using creative.

Course, Ideas Organization. Project Formulation For Successful Brands.

Certificate, Excel & Data Analysis

Data analytics and graphic design.