Estefania Espitia Email & Phone Number

Montpellier, Occitanie, FR

Montpellier, Occitanie, France

Engagée pour promouvoir l’égalité professionnelle femmes-hommes et favoriser l’accès des femmes aux postes de responsabilité dans l’enseignement supérieur, la recherche et l’innovation, mes missions au sein de l’L’Association pour les femmes de l’enseignement supérieur, de la recherche et de l’innovation (AFDESRI) s’articulent autour de trois axes.

Nowa est une entreprise spécialisée dans l'orientation scolaire et professionnelle, offrant une plateforme innovante pour accompagner les projets d’avenir.Au sein de Nowa, je contribue dans le domaine de l’expérience utilisateur (UX), en mettant l'accent sur l'optimisation de la plateforme pour qu'elle soit fluide, accessible et engageante pour divers.

Montpellier, Occitània, Francia

Assessment of Needs and Personalization of AssistancePriority Management and Effective Communication in French and Spanish with Beneficiaries

Copenhague, Hovedstaden, Danemark

I performed the following tasks:Comprehensive UX Performance Analysis: Conducted a full diagnostic of the website's UX performance, identifying areas for improvement.User Research and Analysis: Led qualitative interviews, surveys, and user tests to understand user needs and enhance interfaces accordingly.Wireframe and Prototype Creation: Designed.

Barranquilla, Atlántico, Colombia

Managed collections from overdue clients with loans aged 15 to 30 days, recorded daily telephone payments and payment promises. Conducted weekly follow-up calls, delivering an excellent customer experience in both English and Spanish by offering optimal solutions to resolve issues. Supervised and coordinated the payment process, and prepared and presented.

Colombia

Managed customer relations in both English and Spanish, coordinating payments and preparing monthly reports. Handled approximately 120 collection calls daily with an average call time of 3 minutes, providing quick and effective responses to customer needs. Managed inbound calls in a fast-paced environment, addressing inquiries and concerns swiftly while.

Barranquilla, Atlántico, Colombia

Promoted from intern to a long-term contract employee within 6 months due to exceptional performance. Proficient in multitasking and supporting multiple teams simultaneously. Oversaw courier service operations, proactively contributed to the development of the function and procedure manual, managed various office equipment, and coordinated monthly office.

Calle 59 53 - 33

Supported over 5 departments, facilitating information flow and managing company documentation with exceptional organization. Tackled challenges with a proactive, can-do attitude.

Licence 3 Conception Et Commercialisation Des Produits Multimédias, Management Et Technologies

Cette formation multidisciplinaire allie marketing digital, gestion de projets et création de contenus multimédias. Elle couvre des sujets.

Diplôme Universitaire D'Études Françaises, Français, B1 - B2

Mention: Très bien

Ux Design, User Experiencie

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 4.04

4 semesters completed BAC +3

Business Administration Technologist, Business Administration And Management, General, 4.5

BTS (BAC +2)

Technical High School'S Degree In Systematized Commerce

Activities and Societies: Dancing groups, Soccer Team and Volleyball Team