- Set team’s strategy and program manage multiple projects across the US and Canada Greenlight and COE businesses. This business includes Experts, Agents, Team Leads, Managers and Senior Managers. Impacting over 1,500 employees. - Manage a team of 5 Project Managers to execute the strategy for Greenlight and COE.- Act as a thought partner for Sr Operation Leaders, Director, HRBPs and HR generalists. Using data-analysis to provide insights and drive improvements for the organization.- Manage data analysis and visualization to aid strategic decisions related to People strategy and employee experience.

- Led strategic mega regional change management projects with HR and Data Analytics teams for US&Canada – with the aim of delivering people operation projects such as pay for performance, talent management, coaching, feedback and job architecture solutions.- Leveraged people tools, methodologies and systems like global surveys, attrition reports, workday and round tables; using people data and insights to drive the long-term strategy for employee engagement.- Designed and implemented a Performance Framework based on a metrics program impacting over ~500 employees. Managed the monthly reports and drove accountability for suggested performance actions.

- Responsible for the overall driver support operations for North Mexico, including service strategy, location openings, hiring, and operations. - Led in-person support strategy for a team of 120+ Agents in 30+ sites across 22 cities. - Drove a project on organizational change for 350+ Agents, standardizing job profiles and working cross-functionally to successfully fulfill 55 new roles. - Achieved and exceeded customer experience metrics while improving efficiency by empowering the team with continuous improvement projects and then escalated for the latin american region. - Data analytics and budget planning for geo expansion and city launches – business scale and growth

- Management of 14+ Uber Activation Centers in the Central Mexico region overlooking 50+ employees. - Owner of success metrics for customer SLAs and facility operational and financial performance. - Drive performance improvements through process development and optimization. - Screening, interviewing and assessment of Retail Ops Supervisors, Coordinators & Managers for Spanish-speaking LatAm.- National Lead for the High Performing Team initiatives focused on improving eNPS.- Creation and execution of workshops focused on developing young women into STEM careers and job opportunities as part of Women of Uber.