Estefany Fernandez Email & Phone Number

Boston, Massachusetts, United States

• Schedule and coordinate patient’s multi-disciplinary appointments in departments throughout BCH• Review applicant applications to determine program eligibility in conjunction with team• Maintain patient’s medical records and successfully retrieve records from external institutions • Coordinate weekly PDP team meetings and book conference rooms as needed• Prepare periodic reports on program activities, progress, and status for management• Provide technical advice, answers to inquiries, and problem-solving assistance to staff

Boston, Massachusetts, United States

• Scheduled patient’s medical appointments in accordance with clinic policies and procedures• Efficiently answered, screened, and recorded patient phone calls • Directed patient requests to designated departments and providers• Maintained patient’s medical records and ensured accurate filing• Assisted families with successfully checking in for their appointments • Served as first point of contact for patients answering all inquiries and concerns

Boston, Massachusetts, United States

• Answered patient phone calls, collected co-payments, registered patients, and booked follow-up appointments• Verified over 30 patient’s medical insurances and benefits daily• Assisted new patients with filling out forms and recording medical information• Maintained a clean office environment to comply with office policies and protocols