Estefany A Email & Phone Number

• Rated A+ by the BBB, by facilitating the process of answering approximately 60 calls daily; utilizing Salesforce. Employees, assisted in a courteous and professional manner to collect information and identify client.
• Applied problem-solving skills to resolve client inquiries and credit disputes. Negotiating directly with financial institutions in order to achieve the greatest settlement outcome.
• Evaluated the effectiveness of client portfolios to determine the best possible financial solutions and credit settlements. Handling all legal summons received from law firms in regards to the settlement or judgment of.
• Frequently exceeded monthly sales goals by 5 to 10 percent by implanting new strategies and techniques. Regularly forecasting new client enrollment rates and credit settlement rates.
• Being responsible for achieving monthly team KPIs set by management and surging sales goals. Exceeded corporate target for satisfaction for over six months in a row, while having personal KPI's at 100%. Prompted to.

Henderson, Nevada, United States

• Starting as a busser, I would prepare the dining room for guests by cleaning and clothing tables and setting decorations, service plates, and utensils. Very important to protect the establishment and guests by adhering.
• Responsible for taking customer orders and ensuring customer satisfaction. Processing payments and handling cash and credit transactions.
• Recommending daily specials and discounts to successfully up-sell limited-time food products. Introduced customers to new menu items and successfully built and fostered customer relationships.

Las Vegas, Nevada, United States

• Starting as a Wave 1 Front Desk agent for the Google Nest campaign. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments.
• Promoted within a three-month timeframe for exceeding goals and supporting company culture to a Tier 1 technical agent. Intaking a daily chat or call volume of over 50 customers. Technicians provided support for WiFi.
• My team applied problem-solving skills to resolve all inquiries; while building a deep rapport with customers to ensure exceptional service. Agents diagnosed and troubleshoot hardware or software issues. Walking.
• Promoted to Tier 2 Senior Support Specialist. My role was to resolve all escalations when a further review was required. Including extensive troubleshooting or gaining an agreement with on-site technicians and the Nest.
• Tier 2 is a supervisory position, being the last point of contact for escalated cases and able to process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual.
• Internal training experience; assigned to train and support the new wave of chat and phone agents at the sister call center in Hyderabad, India. From November 2018 to January 2019.