Estefany Castillo Email & Phone Number

Canada

Toronto, Ontario, Canada

Canadá

• Provides top-of-the-line services, efficient event setup, and takedown as well as timely table check-ins, increasing customer satisfaction and repeat business.• Demonstrates extensive experience in sit-down and buffet-style banquet service in fast-paced and large events, resulting in efficient service and customer satisfaction.• Organizes service operations with meticulous attention to detail, versatility, and the ability to handle stressful circumstances, resulting in increased efficiency and productivity.• Leads teams to provide service in significant events, resulting in effective management of my designated area's demands, and contributing to the overall success of the event.

Liberia, Guanacaste, Costa Rica

• Effectively managed a team and supervised the delivery of contracts, ensuring company and departmental objectives were met.• Implemented process improvement strategies that reduced borrower wait times and improved accuracy of sales worksheet information, contributing to increased loan management efficiency.• Successfully solved recruiting challenges and implemented strategic promotions within the team, resulting in increased employee engagement and retention.• Achieved high performance by meeting 90% efficiency of the internal audit standards, resulting in individual and team quarterly performance and recognition for exceptional work.• Demonstrated exceptional customer service skills and performance assets by receiving three promotions and being recognized as the operations employee of the year in 2018 in the region of Costa Rica.

Cancún, Quintana Roo, México

• Provided coverage for operations management tasks, including supervising the work team, resulting in a smooth operation and high-quality output.• Demonstrated flexibility and commitment to the success of the organization by performing duties in any position required, from hostess to management, and supporting the operation as needed.• Consistently achieved high performance by meeting or exceeding efficiency of the internal audit standards, resulting in quarterly bonuses and recognition for exceptional work.• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Cancún, Quintana Roo, México

• Efficiently explained and verified contract clauses and loan details of vacation memberships, resulting in high customer satisfaction and repeat business.• Established brand loyalty and enhanced future sales prospects by delivering exemplary customer service that exceeded expectations.• Utilized interpersonal skills to collaborate with brokers, borrowers, and colleagues from diverse cultural backgrounds, ensuring timely payments and effectively handling any customer issues or complaints.• Successfully carried out membership follow-ups and delivered related business reports, contributing to the overall success of the organization.• Consistently achieved high performance by meeting or exceeding 90% efficiency of the internal audit standards, resulting in quarterly bonuses and recognition for exceptional work.

Cancún, Quintana Roo, México

• Contributed to the successful launch of a new location by participating in the opening team, resulting in achieving all quarterly bonuses for consistently meeting the 90% efficiency of the internal audit standards.• Registered sales prospects with a high level of professionalism, providing excellent customer service that exceeded expectations.• Demonstrated exceptional communication skills by handling unruly or impatient customers in a professional and ethical manner.• Responded to customer requests and questions in a timely and intelligent manner, ensuring that their needs were met, and issues were resolved quickly.

Postgraduate Degree, Global Business Management

Bachelor Of Business Administration - Bba, Smes Administration And Management