Estefany Molina Email & Phone Number

Zaragoza, La Libertad, El Salvador

-Leading the Tigo Money business operation by integrating commercial aspects with day-to-day operations to ensure the seamless functioning of the Tigo Money ecosystem.-Designing distribution strategies that bring forth disruptive models to expand or enhance the efficiency of the current operational framework.-Ensuring end-to-end management of various partners involved in the Tigo Money operational process.-Developing the strategic channel development plan, setting corresponding goals, and monitoring progress while proposing enhancement plans.-Ensuring compliance with corporate, regulatory, and legal requirements with the support of relevant departments.-Driving initiatives to modernize and optimize Tigo Money distribution processes.-Evaluating business decisions with a proper assessment of risks, showing particular concern for brand reputation, customer well-being, and asset preservation, while promoting adherence to applicable laws, standards, and regulations.

El Salvador

-Propose strategic guidelines and prioritization criteria for the placement, movement, and relocation of the Physical Network (ATMs, Financial Correspondents, Kiosks, and Branches) to maintain or expand the bank's coverage, profitability, and commission generation.-Coordinate the proper development of Business Cases, Investment Projects, evaluation of new functionalities, and justification of investments to provide greater projection and competitiveness to the physical network.-Coordinate with commercial and support departments the creation of proposals and initiatives aimed at optimizing the operation of different channels, with the objective of guiding them towards achieving and maintaining a high level of profitability, efficiency, quality, and competitiveness.-Coordinate the establishment of partnerships with network administrators and determine the types of operations and services that can be made more efficient.-Define and monitor efficiency, profitability, and growth indicators that establish performance standards and accompany the evolution of channels by both product and customer segment.

El Salvador

- Manage the accomplishment of the strategy for physical channels in order to move the customers to alternative channels.- Evaluate and make recommendations for decrease costs in operation.- Timely identification of improvements and optimization of resources by the design of analytical tools in Power BI.- Generate savings in operating expenses proposing yearly initiatives with accomplishment goals.- Work cross with finance, corporate services, IT and other business areas in order to manage the differents projects of the area.- Prepare investment plans yearly.- Innovate to promote financial inclusion in our country by the creation of new transactions.- Analyze and design ecosystems in Agencies under the transaction growth strategy for alternate channels.

El Salvador

- Design training plans for the Vice Presidencies of Banco Agrícola, thinking about the needs to achieve their strategic objectives.- Manage the training budget assigned to each Vice Presidency.- Manage and plan training to add value to the needs of the Vice Presidencies of Banco Agrícola.- Talk, influence and negotiate with the leaders of each area the value that training offers their employees so that despite the work of each area they will leave a space to prepare their collaborators.- Work on a training plan in conjunction with The Corporate Executive Board Company through the generation of negotiation tools and responsible sales for Corporate Banking and Government Executives.- Achieve an execution of 100% of the assigned budget of the training area.

El Salvador

- Follow up identification of illness expenses project- Automation and improvement in the documentation process for illness expenses.- Identify the disease and the vice presidency that generates the highest expense.

El Salvador

- Responsible for generating for the documentation of the quality control reports in the Cordillera Project implementation (Change to SAP).- Follow-up to the documentation of the quality control reports of the operators.- Create a process manual for the documentation of quality control reports in production.

El Salvador

- Follow up the sales goals for each branches of Impressa Repuestos.- Prepare a sales report by line for the marketing area to design strategies and promote sales in product lines that were below their equilibrium point.- Prepare weekly report for the Board of Directors.- Review compliance with KPIs of the branches of Impressa Repuestos.- Automation of daily sales reporting and monitoring of the KPIs of the Impressa Repuestos branches.- Improvement in the documentation of monthly sales compliance

Ingeniería, Industrial Engineering

Maestría, Maestría En Gerencia De Proyectos

Bachillerato