Estefany Pastrano Email & Phone Number

Barrie, On, Ca

Barrie, Ontario, Canadá

At Chick-fil-A, I successfully oversaw daily operations within the hospitality department, ensuring a high standard of service delivery and consistently exceeding guest satisfaction targets. I led and trained a dedicated team, fostering a collaborative and high-performance culture that improved staff efficiency and service quality. By developing and executing strategic initiatives, I enhanced the guest experience, contributing to higher customer retention and overall satisfaction. I also… Show more At Chick-fil-A, I successfully oversaw daily operations within the hospitality department, ensuring a high standard of service delivery and consistently exceeding guest satisfaction targets. I led and trained a dedicated team, fostering a collaborative and high-performance culture that improved staff efficiency and service quality. By developing and executing strategic initiatives, I enhanced the guest experience, contributing to higher customer retention and overall satisfaction. I also utilized guest feedback to refine service offerings, further elevating the brand’s reputation. My role required adaptability, especially in serving diverse customers and meeting their unique needs, which was complemented by my valuable Canadian experience in hospitality and sales. Show less

Remote

At Matchachin, I developed tailored marketing campaigns and strategies to meet client needs, working closely with internal creative teams and external agencies to bring branding concepts, graphic designs, and promotional materials to life. I created engaging content for platforms like Facebook and Instagram, and designed visually appealing assets using Canva. I regularly analyzed KPIs to measure campaign effectiveness and optimize performance. My expertise extended to SEO and SEM, as well as… Show more At Matchachin, I developed tailored marketing campaigns and strategies to meet client needs, working closely with internal creative teams and external agencies to bring branding concepts, graphic designs, and promotional materials to life. I created engaging content for platforms like Facebook and Instagram, and designed visually appealing assets using Canva. I regularly analyzed KPIs to measure campaign effectiveness and optimize performance. My expertise extended to SEO and SEM, as well as managing ad campaigns via Meta Business Suite. Additionally, I crafted impactful marketing campaigns, edited videos using tools like InShot, CapCut, and TikTok, and captured high-quality video and photography content to enhance social media presence and brand engagement. Show less

Pichincha, Ecuador

In my volunteer roles with EF, Waykana, and SALC as a Marketing and Sales Executive, I actively engaged in various activities that enhanced my expertise in customer relations and marketing strategy. I conducted outreach to customers, researched niche markets, and provided training in marketing best practices. My focus included selling Guayusa , English courses while supporting marketing initiatives at EF Education First, an esteemed international education company specializing in language… Show more In my volunteer roles with EF, Waykana, and SALC as a Marketing and Sales Executive, I actively engaged in various activities that enhanced my expertise in customer relations and marketing strategy. I conducted outreach to customers, researched niche markets, and provided training in marketing best practices. My focus included selling Guayusa , English courses while supporting marketing initiatives at EF Education First, an esteemed international education company specializing in language training, educational travel, academic degree programs, and cultural exchange. I utilized tools such as Juno Sales Force, Taxi for mailing, WordPress, and Audience Builder to implement effective marketing partnerships with schools and universities. Additionally, I contributed to global and local marketing campaigns, created and translated blogs for WordPress, and managed social media content, further enriching my marketing skill set and expanding my professional network. Show less

Irvine, California

At CP Carrillo, I managed the social media department, overseeing the company’s presence on platforms such as Facebook, Instagram, and others to strengthen customer relationships and enhance brand visibility. I created and curated content that resonated with our target audience, ensuring consistent engagement and brand alignment. In collaboration with the accounts department, I played a pivotal role in monitoring and driving business growth by analyzing customer interactions, social media… Show more At CP Carrillo, I managed the social media department, overseeing the company’s presence on platforms such as Facebook, Instagram, and others to strengthen customer relationships and enhance brand visibility. I created and curated content that resonated with our target audience, ensuring consistent engagement and brand alignment. In collaboration with the accounts department, I played a pivotal role in monitoring and driving business growth by analyzing customer interactions, social media trends, and performance metrics. I leveraged insights from these platforms to refine strategies, boost customer loyalty, and contribute to the overall marketing objectives. My efforts directly supported the company’s expansion in digital engagement and strengthened its online reputation, amplifying our market reach. Show less

Ecuador

As the Sales and Marketing Department Manager at Huasquila, I spearheaded market development initiatives, building strong relationships with travel agencies and expanding our reach within the tourism industry. I managed the company's social media presence across platforms such as Facebook, the company website, and magazine advertising, while also overseeing e-commerce strategies. Each month, I crafted dynamic and engaging digital campaigns to boost visibility and customer engagement. In the… Show more As the Sales and Marketing Department Manager at Huasquila, I spearheaded market development initiatives, building strong relationships with travel agencies and expanding our reach within the tourism industry. I managed the company's social media presence across platforms such as Facebook, the company website, and magazine advertising, while also overseeing e-commerce strategies. Each month, I crafted dynamic and engaging digital campaigns to boost visibility and customer engagement. In the Customer Service office, I developed innovative strategies to target new markets and optimize product offerings, working closely with schools to nurture annual partnerships.I played a key role in PR and marketing efforts, establishing the Huasquila brand at national and international fairs and exclusive venues, including upper clubs like Arrayanes and Jacaranda, as well as on radio and TV. I conducted competitive research on other lodges and explored B2B and B2C opportunities, identifying new markets and business growth avenues. Additionally, I regularly updated the Inward Investment brochure and other promotional materials to ensure our branding remained current and compelling. Show less

Msc Marketing, Marketing

Tourism Degree, 8

Activities and Societies: Flamenco scholarship