Estefanía Puertas Serrano Email & Phone Number

Dublín, Dublín, Irlanda

Key Responsibilities:· Client Engagement: Build and maintain strong relationships with clients, providing exceptional service and support.· School Liaison: Collaborate with post-primary schools and colleges, and facilitating the integration the programme into their curriculum.· Programme planning and development, including managing project budgets and timelines, developing educational content and resources in relevant subject areas, and liaising with and managing suppliers.· Program Coordination: Organise and coordinate workshops, events, and activities aimed at fostering entrepreneurial skills among students.· Administration: Handle administrative tasks related to program implementation, ensuring smooth operations and timely reporting.· Communications: Develop and/or manage communication campaigns including targeted emails, large scale mail outs, and calls

Dublín, Dublín, Irlanda

Team Leader in STA´s, Supported Temporary Accommodation.Among the tasks performed stand out:- To complete administration of the service, such as roster, payroll, petty cash, maintenance of the service, maintenance of participant documentation, recording and reporting to a high standard, support manager with weekly and monthly reports and offer additional supports to staff and manager when needed.- To support and manage staff team through regular one to one meetings, team meetings and supervision.- To support to maintain a safe living and working environment by adhering to health and safety protocols, maintaining a high standard environment, assigning roles and responsibilities to staff, supporting manager with maintenance issues and requests.- To liaise with referrals team regarding appropriate placements, treatment referrals, etc.- To liaise with staff regarding move ons for participants.- To review current practices within service in order to ensure service delivery is to a high standard.- To develop and maintain professional working relationship with participants and staff.- To support staff in challenging incidents- To complete regular meetings with identified participants (regarding rent compliancy, placement sustainment)- To meet regularly with Manager regarding effective work practice- To perform interviews and support the HR team with the recruiting process.Developed competencies:Effective team working, communication skills, professionalism, respect for others, focus on outcomes, contributing to the prevention and management of challenging behaviour and resilience and positive outlook.

County Dublin, Ireland

Project Worker in STA´s, Supported Temporary Accommodation.Among the tasks performed stand out:- To assist the Manager/Team Leader/Social Care Leader in the day to day running of the project.- To provide direct support to residents through: Intervention, support and supervision; Liaising with the appropriate staff in accessing move-on accommodation for the residents; Supervising the behavior of the residents at all times.- To assist with residents’ case work through: Key-working with residents (where required); Assisting with resident’s Individual Personal Plans.- To maintain a safe and healthy living environment through: Adherence to safety and security protocols; Ensuring that the environment is maintained to a high standard at all times; Assigning routine tasks and domestic duties to residents; Advice and help to residents with housekeeping needs; Mediating disputes and encouraging co-operation.- To respond to requests for service through: Links with other Peter Mc Verry Trust services, screening and assessment; Communication of information and referral to resources; Offering ongoing support to former residents.- To undertake administrative duties through: Maintaining residents’ details and documentation; Actively participating in staff meetings; Providing written reports to the Manager/Team Leader/Social Care Leader where necessary; Recording any Incidents / Accidents that may occur.Developed competencies:Effective team working, communication skills, professionalism, respect for others, focus on outcomes, contributing to the prevention and management of challenging behaviour and resilience and positive outlook.

Guadix, Andalucía, España

Monitor in a Emergency Service for migrants and refugees.Among the tasks performed stand out:- Management of welcome, stays and departures- Adherence to safety and security protocols- Ensuring that the environment is maintained to a high standard at all times- Control of use of dining room and other facilities- Skills adaptation workshops and advice- Teaching Spanish for foreigners- Mediating disputes and encouraging co-operation- Coordination with the multidisciplinary team and with the Volunteering- Actively participating in staff meetings- Computerized record of actions- Training and management of volunteers

Sevilla Y Alrededores, España

- Volunteering in the preparation and implementation of workshops related to the Prevention of violent behavior, Health Education and LGBTI+, aimed at students of the High Schools in the province of Seville.- Volunteering in the preparation and implementation of workshops related to the Prevention of violent behavior, Health Education and LGBTI+, for “La Jara” a center for minor offenders in the province of Seville.- Volunteering in the design and implementation of a workshop aimed at minors between 8 and 13 years old, as early intervention, to prevent gender-based violence.- Training and movilization of other volunteersActivities carried out within the Red Cross Youth area.To ask for references: María Soto Flores, Red Cross Worker (crj41@cruzroja.es)

Guadix, Granada

Design and implementation of an intervention project, consisting of an after class workshops, to meet the most pressing needs of minors belonging to families at risk of exclusion in the city of Guadix. These needs include re-education on ethical values ​​and ways of behaving in society, with the aim of improving life in both the neighborhood and the city.

Guadix, Granada

Summer school monitor in a neighborhood with families at risk of exclusion in the city of Granada. The purpose of the summer school was to teach hygiene techniques and provide care and protection during the summer period.Among the functions carried out, the following stand out: - Dynamization of groups- School reinforcement- Carrying out recreational-sports activities- Re-education in ethical values- Preparation of didactic material- Advice from parents

Granada

Pedagogue in SOS Children's Villages (a child protection service). Practical training as a student of the Master degree "Criminality and social intervention with minors". Job carried out in the different centers and programs covered by SOS Children's Villages in the city of Granada.Among the tasks performed, it is worth highlighting the design and implementation of a Project of Education for Sustainable Development. In addition, other responsibilities were:- Identifying service users’ individual and collective needs in partnership with them and co-create early interventions to meet those needs.- Providing supportive counselling, emotional and practical support, and information to service users and their families- Promoting a culture that values diversity and respect in the workplace

Guadix, Granada

Summer school monitor in a neighborhood with families at risk of exclusion in the city of Granada. The purpose of the summer school was to teach hygiene techniques and provide care and protection during the summer period.Among the functions carried out, the following stand out: - Dynamization of groups- School reinforcement- Carrying out recreational-sports activities- Re-education in ethical values- Preparation of didactic material- Advice from parents

Guadix, Granada

Summer school monitor in a neighborhood with families at risk of exclusion in the city of Granada. The purpose of the summer school was to teach hygiene techniques and provide care and protection during the summer period.Among the functions carried out, the following stand out:- Dynamization of groups- School reinforcement- Carrying out recreational-sports activities- Re-education in ethical values- Preparation of didactic material- Advice from parents

Bachelor Of Arts (Honours) Applied Social Studies (Professional Social Care), Applied Social Studies

Knowledge acquired: How to provide vital support, advocacy and care to some of the most vulnerable and marginalised groups in society.

Master'S Degree In Psychopedagogy

Knowledge acquired: Psychopedagogy, educational psychology, diagnosis and psychopedagogical intervention in risk or exclusion contexts.

Master'S Degree In Criminality And Social Intervention With Minor

Knowledge acquired: It was oriented towards two perspectives: intervention with conflicting minors and intervention with minors in need.

Bachelor'S Degree In Pedagogy

Knowledge acquired: Design, management, development and evaluation of plans, projects, programs and educational actions adapted.