Estela Vila Ramirez personal email
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I will be in an organization with acknowledgement, for that I can apply my experience and skills from leadership, negotiating, team work, focus from result, effective communication and project management, I will add all my skills to get the organization objectives, I will grow in personal and professional aspect about my results. I had worked during 15 years in the industry of vertical transportation, I had coordinated the field engineering during 9 years, I had gotten short and long objectives into the operations area to resolve techincal issues, so like the administration from materials and humans resources. I was before this position, I was contract engineer, where I processed the contracts from sales and maintenance.I was in another enterprise before my nowadays position, I was service engineer from enterprise. where they sold medical portatil equipment, I did the corrective and preventive maintenance to these equipments.Strength: get the results, organize working groups to get the objectives, mentor my work teamSpecialities: Electronic engineering, elevators, escalatorsEngineering Coordinator:*Commitment*Coaching to my subordinate* Getting to the planned goal* Technical training* Supervising to the established tasksemail: evilaramirez@yahoo.com
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Coordinadora Operación VolarisServicios Alestra Ti S.A. De C.V Jul 2023 - Sep 2024Ciudad De México, MéxicoResponsabilidades:- Supervisar las actividades de los 3 supervisores, field service, service desk y asset.- Coordinar las actividades solicitadas por el cliente dentro del proyecto con respecto a temas de TI- Revisar las encuestas realizadas al equipo a mi cargo por parte de los usuarios y analizar la causa raíz de la calificación insatisfactoria con cada una de las personas involucradas.- Realizar el seguimiento de cada uno de los acuerdos de las reuniones semanales, así como los entregables que sean atribuibles a mi posición o a cualquiera de mis supervisores- Participar en las evaluaciones de desempeño de los agentes del Service Desk.- Resolver cada queja recibida por parte de los usuarios hacia los agentes del Service Desk, así como de los Field Service.- Enviar el backlog semanal y analizar los TT´s en la plataforma Jira correspondiente a las áreas a mi cargo, para darle seguimiento con cada uno de los supervisores.- Asistir a cada una de las reuniones indicadas por el cliente relacionadas con el negocio de TI e informar al cliente los puntos tratados.Logros Relevantes: Coordiné el despliegue de la instalación de la app (GoNow) en todas las estaciones propias del cliente con un 70% de cumplimiento en 1 mes.
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Superintendente De MantenimientoElevadores Alamex May 2022 - Nov 2022Ciudad De México, México- Coordinar los mantenimientos preventivos mensuales de los elevadores que están bajo mantenimiento.- Coordinar las actividades del supervisor de mantenimiento.- Dar atención a los clientes que tienen sus elevadores bajo mantenimiento.- Apoyar técnicamente al personal de ventas durante la venta de reparaciones.- Coordinar las actividades de toda el área de operaciones, tenía 4 ingenieros a mi cargo, esta posición fue a prueba y no fue registrado en mi comprobante de pago, esto fue del mes de julio a noviembre.- Actualizar los KPI´s del área, así como implementar nuevos KPI´s que no estaban registrados para los integrantes del área.- Participar en la reingeniería de los procesos del área de operaciones.- Revisión y autorización de los viáticos del área conforme a la política de viáticos.- Autorización de salida de materiales para las solicitudes del área de operaciones en el sistema Odoo. -
Field Engineering CoordinatorOtis Elevator Co. Jun 2009 - Mar 2021Ciudad De México Y Alrededores, MéxicoResponsabilities:- Coordinate the activities from 5 engineers about the activities from field engineering - Give technical support by cell phone or at the job to Mexico and Central América about technical issues from elevators, escalator and travolator.- Control the expenses into the department.- Control the measuring devices that we have into the department - Coordinate the technical training for Mexico and Central America- Give technical support to the supervisors about technical issues or quality from elevators, escalators and travolators- Control the KPI's from the field engineering department Achievements:✔ I formed and led a team with 5 field engineers, that they gave technical support, I got that they worked in team to give a solution to different issues and requests from internal and external customers. I had gotten with my leadership to improve the lead time about the answer to our customers, we had gotten this efficiency to up 94%. -
Modernization EngineerOtis Elevator Co. Mar 2003 - May 2009Ciudad De México Y Alrededores, MéxicoDo service orders Design arrangements according to the indications from modernization and service contractsAsk materials to different countriesGive technical support to modernization salesman -
Ingeniero De ServicioAlboza Feb 2002 - Feb 2003Give support how to use from diagnostic equipmentGive preventive maintenance to diagnostic equipment
Estela Vila Ramirez Skills
Estela Vila Ramirez Education Details
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Business Master -
CinvestavBioelectronics -
Electronics
Frequently Asked Questions about Estela Vila Ramirez
What is Estela Vila Ramirez's role at the current company?
Estela Vila Ramirez's current role is Project Manager Field Engineering Coordinator in Otis Mexico.
What is Estela Vila Ramirez's email address?
Estela Vila Ramirez's email address is ev****@****hoo.com
What schools did Estela Vila Ramirez attend?
Estela Vila Ramirez attended Instituto Tecnológico Autónomo De México, Cinvestav, Instituto Politécnico Nacional.
What are some of Estela Vila Ramirez's interests?
Estela Vila Ramirez has interest in Realizar Ejercicios Aerobicos, Children, Education, Environment, Cocinar, Aprender Mandarin Y Alemán, Arts And Culture, Health.
What skills is Estela Vila Ramirez known for?
Estela Vila Ramirez has skills like Trabajo En Equipo, Estrategia, Liderazgo, Cumplimiento De Metas, Compromiso, Enfocada A Resultados.
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