Estela Papikyan Email & Phone Number

Barcelona, Catalonia, Spain

Con nuestra plataforma las empresas utilizan las mensajerías más populares, como WhatsApp, Facebook Messenger, Apple Business Chat y Co., profesionalmente y con éxito para la comunicación con sus clientes.

Barcelona Area, Spain

Visma is a vision driven company aiming to shape the future of society through technology. Responsible for business development in Spanish Market.

Barcelona Area, Spain

• Work daily with big amout of clients and couriers to resolve identified problems on the go• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Work closely with Operations and Sales departments escalating relevant tickets and finding soulutions• Train the new hires and answer any questions that arise• Produce daily reports which, monitored the work flow, documented cases closed, and feedback

Barcelona Area, Spain

• Manage large amounts of customers on daily basis (UK and Spanish markets)• Generate sales leads, involve new customers • Escalate tickets to operations, sales and technical departments on different issues • Follow up with scheduled orders and fleet optimization• Create coupons and investigate quality tickets• Meet personal/customer service team targets. Daily reports to the management

Barcelona Area, Spain

• Managing and serving as the main point of contact for active/live services (UK and Spanish markets)• Troubleshooting a multitude of courier and client issues• Monitoring live operations, making sudden, late-notice changes to active and future jobs• Fulfill last minute customer service requests

Cuenca, Spain

•Proactively developed and maintained productive working relationships with the project participants on daily basis with a focus on understanding/addressing and incorporating client-specific requirements into life•Planned, implemented and document successful educational, recreation, youth leadership, community service and other activities with the project stuff •Produced as directed: project information, project reports, quality reviews, and analytics.•Prepared reports on a daily basis to make sure the monthly results are matching the Service Level Agreements and the Key Performance Indicators.

Yerevan, Armenia

• Coordination and supervision of the work in Language Department• Effective management of all visa procedures and translation documentation for clients.• Recruitment of the students for schools in the UK and worldwide by providing the required information.• Organize the smooth running of the office on a day-to-day basis/travels/events

Santa Cruz De Tenerife Area, Spain

• Active engagement of different students with civil society projects.• Planning, preparing and delivering lessons to a range of classes and age groups.• Assisting and getting involved in social and cultural activities.

Yerevan, Armenia

• Acted as main point of contact with partners verifying any information as equested• Liaised between the guest and accommodations, modified reservations, handled requests by phone and e-mails• Developed a structured approach to systematically pursue and acquire prospects in assigned customer base

Yerevan, Armenia

•Sold company's services to assigned customer base•Developed and managed my own portfolio of clients•Cold calling (40 calls per day)•Ensured customer satisfaction by responding promptly to customer inquiries•Organized and conducted presentations on the company's services support