Estela Papikyan Email & Phone Number

Barcelona, Catalonia, Spain

Con nuestra plataforma las empresas utilizan las mensajerías más populares, como WhatsApp, Facebook Messenger, Apple Business Chat y Co., profesionalmente y con éxito para la comunicación con sus clientes.

Barcelona Area, Spain

Visma is a vision driven company aiming to shape the future of society through technology. Responsible for business development in Spanish Market.

Barcelona Area, Spain

• Work daily with big amout of clients and couriers to resolve identified problems on the go
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Work closely with Operations and Sales departments escalating relevant tickets and finding soulutions
• Train the new hires and answer any questions that arise
• Produce daily reports which, monitored the work flow, documented cases closed, and feedback

Barcelona Area, Spain

• Manage large amounts of customers on daily basis (UK and Spanish markets)
• Generate sales leads, involve new customers
• Escalate tickets to operations, sales and technical departments on different issues
• Follow up with scheduled orders and fleet optimization
• Create coupons and investigate quality tickets
• Meet personal/customer service team targets. Daily reports to the management

Barcelona Area, Spain

• Managing and serving as the main point of contact for active/live services (UK and Spanish markets)
• Troubleshooting a multitude of courier and client issues
• Monitoring live operations, making sudden, late-notice changes to active and future jobs
• Fulfill last minute customer service requests

Cuenca, Spain

• Proactively developed and maintained productive working relationships with the project participants on daily basis with a focus on understanding/addressing and incorporating client-specific requirements into life
• Planned, implemented and document successful educational, recreation, youth leadership, community service and other activities with the project stuff
• Produced as directed: project information, project reports, quality reviews, and analytics.
• Prepared reports on a daily basis to make sure the monthly results are matching the Service Level Agreements and the Key Performance Indicators.

Yerevan, Armenia

• Coordination and supervision of the work in Language Department
• Effective management of all visa procedures and translation documentation for clients.
• Recruitment of the students for schools in the UK and worldwide by providing the required information.
• Organize the smooth running of the office on a day-to-day basis/travels/events

Santa Cruz De Tenerife Area, Spain

• Active engagement of different students with civil society projects.
• Planning, preparing and delivering lessons to a range of classes and age groups.
• Assisting and getting involved in social and cultural activities.

Yerevan, Armenia

• Acted as main point of contact with partners verifying any information as equested
• Liaised between the guest and accommodations, modified reservations, handled requests by phone and e-mails
• Developed a structured approach to systematically pursue and acquire prospects in assigned customer base

Yerevan, Armenia

• Sold company's services to assigned customer base
• Developed and managed my own portfolio of clients
• Cold calling (40 calls per day)
• Ensured customer satisfaction by responding promptly to customer inquiries
• Organized and conducted presentations on the company's services support