Estel Casals Email & Phone Number

Montornès Del Vallès

Av Ernest Lluch, 32 - Local 5 - Planta Baja - Mataró (Barcelona)

Office Manager, Personal Assistant, Administration and Purchasing - Responsible for the organization and control of the company and assistant director• Maintain the company's agenda: tasks, appointments, commitments, trips and transmit the information to the rest of the team and partners.• Prepare corporate trips, prepare attendance at conferences and fairs.• Write meeting minutes• Serve as liaison between the agency and the company• Manage suppliers: Manage purchases, both… Show more Office Manager, Personal Assistant, Administration and Purchasing - Responsible for the organization and control of the company and assistant director• Maintain the company's agenda: tasks, appointments, commitments, trips and transmit the information to the rest of the team and partners.• Prepare corporate trips, prepare attendance at conferences and fairs.• Write meeting minutes• Serve as liaison between the agency and the company• Manage suppliers: Manage purchases, both office material and products for distribution• Manage marketing campaigns together with colleagues. Writing press releases; write texts for their own websites and collaborations with other websites• Maintain order in the office• Manage and maintain department hours.AchievementsAssemble the company from minute 0. Search and find local to establish the company; set up the office with tasks such as designing the office, going through basic telephone and alarm services until ordering the furniture and labeling the company. Show less

Suhl, Germany

We are an owner-managed company with more than 130 staff. Managing Director is the owner Carsten Weser. Our head office is located in independent town Suhl in the midst of the Thuringian Forest and therefore in direct proximity to the popular hiking trails Rennsteig. Our second branch is located in Köthen in Saxony-Anhalt.We feel connected to our homeland and it is important for us to manufacture all our products here as well.Therefore, for us Made in Germany is not just a slogan but… Show more We are an owner-managed company with more than 130 staff. Managing Director is the owner Carsten Weser. Our head office is located in independent town Suhl in the midst of the Thuringian Forest and therefore in direct proximity to the popular hiking trails Rennsteig. Our second branch is located in Köthen in Saxony-Anhalt.We feel connected to our homeland and it is important for us to manufacture all our products here as well.Therefore, for us Made in Germany is not just a slogan but also a promise. Show less

Vilassar De Mar

My essential duties and responsibilities are the following: Receiving and processing order requests directly from customers for price quotations, product availability, customer orders, material returns, product information, order changes, and cancellations Planning and implementing telemarketing and prospecting objectives Identify and develop new growth opportunities within new and existing customer accounts Assist management with developing annual sales goals; review on a… Show more My essential duties and responsibilities are the following: Receiving and processing order requests directly from customers for price quotations, product availability, customer orders, material returns, product information, order changes, and cancellations Planning and implementing telemarketing and prospecting objectives Identify and develop new growth opportunities within new and existing customer accounts Assist management with developing annual sales goals; review on a quarterly basisQuickly and smoothly resolving customer complaints and problems Coordinating delivery and/or pick up of customer orders with operations teams Sustaining a working technical knowledge of all available products; product training is essential Generating price quotations in a timely manner Maintaining accurate and up-to-date "open order" files in computer system Adhering to pricing guidelines established by Director of Sales Reviewing all orders to forecast additional customer needs Maintaining strong relationships with customers Show less

Mataró Y Alrededores, España

responsible for planning, organization, and controlling the office and assisting Management:Manage and maintain department schedules.Prepare reports, memos, letters and other documents.File and retrieve corporate documents, records and reports.Schedule and manage trips for Commercial Department Directors.Monitor, evaluate and plan the work of staff.Interview, train and mentor new staffSchedule and coordinate activities of sales department projects.Liaise with the… Show more responsible for planning, organization, and controlling the office and assisting Management:Manage and maintain department schedules.Prepare reports, memos, letters and other documents.File and retrieve corporate documents, records and reports.Schedule and manage trips for Commercial Department Directors.Monitor, evaluate and plan the work of staff.Interview, train and mentor new staffSchedule and coordinate activities of sales department projects.Liaise with the administrative, technical, commercial and warehouse departments.Assist Management with communications both in house and externally.Maintain Management agenda: tasks, appointments, commitments, travels.Organize and prepare attendance at conferences and Tradeshows (arranging flights, deal with the organization, take care of the booth construction, arranging accommodation for the whole staff....) This included making arrangements for remotely based staff throughout Europe.Delegate work and self-management of workloadParticipation in discussions on the management policies of the organization.Direct supervision and coordination of the Customer Service team.AchievementsOrganized and restructured the duties of the Customer Service team in order to improve performance.Implemented a CRM system which helped manage UniNet's interactions with customers and sales prospects, improving both margin and customer retention.Reduced the annual tradeshow costs by 15%, yet managed to maintain the company presence and status by keeping the same size booth and same number of staff. Show less

Mataró Y Alrededores, España

Taking care of the German and Eastern Europe customers before, during and after a purchase:Phone assistance to German and Eastern Europe clients Process and control all their orders.Track shipments. Support sales department. Report and solve incidents

Tordera

Responsible for Orders and Communications Department - Worldwide support to Massimo Dutti storesWriting reports for stores management and for MD warehouse managers.Generate of the offer for the shops and orders reception.Sending communications to stores.Maintenance PDA. Designing forms for PDAs.Train MD shop managers.

Mataró Y Alrededores, España

Shop assistant in a haberdashery.

Mataró Y Alrededores, España

Taking an office/administrative support position Customer serviceAssemble photo wedding albums.

2004, Inglés, Alemán

Lideratge Per A Comandaments Intermedis

Batxillerato Humanístico

Assistents De Direcció Proactius