Eunji Kim Email & Phone Number

Los Angeles, Ca, Us

San Diego, California, United States

Led a game-changing user research initiative that revolutionized the whole company's approach to technology adoption and change management.- Saved 2.07 million dollars in potential costs through strategic user-centered research‍- Reduced EDF report redundancy by 30% and boosted user satisfaction scores by 87% through conducting 40+ user interviews- Developed a company-wide change management framework, enhancing organizational adaptability- Increased user-centered decision-making by 40% through creation of user personas and journey maps- Designed and implemented targeted training and support systems for PowerBI adoption

Hawthorne, California, United States

I led user research for an innovative AI-powered pilot training application, focusing on enhancing the user interface for future pilot students.• Research insights directly influenced the app's UI design, resulting in a 30% increase in user engagement during beta testing• Conducted in-depth 1:1 interviews with five experienced pilots to gather insights on user needs and pain points in pilot training.• Developed comprehensive user journey maps to visualize the learning process and identify key touchpoints for improvement.• Created detailed user personas representing future pilot students, ensuring alignment across all stakeholders.• Synthesized research findings to inform UI design decisions, enhancing the overall user experience of the AI-driven learning platform.• Collaborated closely with cross-functional teams including designers, developers, and product managers to implement research-driven improvements.

Torrance, California, United States

The strategic spatial integration project for Acura and Honda involved collaboration with industry leaders like Meta, Marvel, and Apple Vision Pro, as well as top universities such as USC and Stanford, to shape brand strategies for 2030 to 2040.Strategic Spatial Integration for Acura and Honda- Collaborated with industry leaders (Meta, Marvel, Apple Vision Pro) and prestigious universities (USC, Stanford, UCLA) to enhance brand strategies for Acura and Honda from 2030 to 2040- Conducted primary and secondary user experience research using industry-standard methodologies such as usability studies, eye tracking, gesture analysis, and brain-computer interfaces (BCI) along with secondary research on EEG- Derived quantitative and qualitative insights, including personas, user journeys, and usability test reports, to inform design decisions- Developed blended physical and digital realms to enhance brand strategies- Prioritized emotional resonance for Gen Z consumers while designing intuitive interfaces- Utilized both generative and evaluative usability testing in spatial computing projects with Gen Z research to improve user experience and interface designInsight-Driven Brand Storyboards- Conducted extensive research and interviews with over 40 SMEs to synthesize complex insights into actionable strategies- Created compelling storyboards using tools like Midjourney and collaborated with digital storyboard artistsNext-Generation Luxury Experiences- Leveraged Gen Z research to shape Acura and Honda brand narratives- Crafted immersive experiences resonating with younger audiences- Translated spatial computing concepts into tangible design elements for future vehicles

Los Angeles, California, United States

After redesigning its app using UX insights, it increased app ratings from 2.5 to 4.8, while Etude saw a 15% rise in app registrations by addressing user experience issues- Led A/B Testing Initiatives: Orchestrated A/B tests to refine website features, including CTAs, layouts, and content placement. Analyzed user behavior data to drive informed design decisions.- Iterative Design Process: Utilized user feedback and usability testing outcomes to iteratively enhance website interfaces, ensuring seamless interactions and intuitive navigation for TurboTax- Cross-Functional Collaboration: Fostered close collaboration with diverse teams (developers, marketers, designers) to deliver unified digital experiences in line with business objectives.- User-Centric Insights: Conducted comprehensive user interviews and surveys to uncover pain points and preferences, informing the redesign of a mobile banking app's navigation structure.- Usability Testing Expertise: Directed usability testing sessions with varied user groups, pinpointing usability issues and proposing interface enhancements for a healthcare telemedicine platform.- Persona Development & Journey Mapping: Collaborated on user persona and journey map creation, aligning stakeholders on user needs to drive the development of a cohesive e-commerce shopping experience.

Greater Pittsburgh Area

• Designed first-of-its-kind automated reporting system using Tableau and MySQL, streamlining executive decision-making processes• Pioneered unique approach to analyzing customer behaviors, resulting in targeted system improvements and enhanced user satisfaction• Established benchmarks for customer satisfaction, focusing on efficiency gains and cost reduction

Cary, Nc

- Partnered closely with Research & Data Scientists and Product Managers to align on project objectives and goals.- Conducted in-depth analysis of customer behaviors to drive informed decisions and continuous system improvements.- Implemented rigorous quality assurance and control measures to elevate user experiences and ensure seamless functionality.- Established benchmarks for customer satisfaction, with a focus on achieving efficiency gains and reducing costs.

Renton, Washington And Seattle, Washington

- Collaborated on specialized projects under the guidance and supervision of IT staff.- Directed efforts towards optimizing efficiency within the Seahawks IT department, driving impactful improvements.- Played a key role in identifying process enhancements and implementing streamlined operations to enhance overall effectiveness.

United States

- Spearheaded the second-place team in a competitive event, showcasing leadership and teamwork skills.- Evaluated the technical and economic feasibility of a manufacturing project, leveraging real data analysis and Solidworks modeling.- Designed an optimized floor plan aimed at maximizing operational efficiency and resource utilization.- Calculated minimal space wastage to reduce resource inefficiencies and enhance productivity.- Determined the optimal labor force necessary for successful project execution, ensuring efficient resource allocation and project management.

Seattle

- Implemented MySQL to manually code Twitter data from news feeds, enhancing data collection frameworks for social media.- Engineered infrastructure models to effectively identify emerging crisis events, ensuring real-time data collection on multiple occurrences.- Analyzed confirmed trends, including behavioral corrections and sense-making dynamics, employing a blend of qualitative, quantitative, and visual analysis methods.- Contributed to the development of automatic machine learning classifiers for misinformation detection, furthering data-driven insights and enhancing decision-making processes.

Greenville, South Carolina Area

- Collaborated on the development of Planar Sensor Elements (PSE), ceramic components for automotive oxygen sensors, contributing to enhanced vehicle performance.- Optimized fuel ratios to maximize efficiency, resulting in improved mileage and reduced emissions, aligning with sustainability goals.- Identified and addressed inefficiencies in PSE work loops, driving process improvements and ensuring streamlined production.- Conducted line balancing studies to minimize wait times and wasted motion, optimizing operational efficiency.- Modeled capacity scenarios and validated demand-based staffing models, ensuring optimal resource allocation.- Developed a VBA/Access prototype for data analysis, including Capacity vs. Demand and Value Stream Mapping, enhancing decision-making processes and workflow efficiency.

Master Of Engineering - Meng, Human Computer Interaction

Bachelor’S Degree, Industrial Engineering

Bachelor'S Degree, Hcde