Eunji Kim Email & Phone Number

Los Angeles, CA, US

San Diego, California, United States

Led a game-changing user research initiative that revolutionized the whole company's approach to technology adoption and change management.- Saved 2.07 million dollars in potential costs through strategic user-centered research‍- Reduced EDF report redundancy by 30% and boosted user satisfaction scores by 87% through conducting 40+ user interviews.

Hawthorne, California, United States

• I led user research for an innovative AI-powered pilot training application, focusing on enhancing the user interface for future pilot students.
• Research insights directly influenced the app's UI design, resulting in a 30% increase in user engagement during beta testing
• Conducted in-depth 1:1 interviews with five experienced pilots to gather insights on user needs and pain points in pilot training.
• Developed comprehensive user journey maps to visualize the learning process and identify key touchpoints for improvement.
• Created detailed user personas representing future pilot students, ensuring alignment across all stakeholders.
• Synthesized research findings to inform UI design decisions, enhancing the overall user experience of the AI-driven learning platform.

Torrance, California, United States

The strategic spatial integration project for Acura and Honda involved collaboration with industry leaders like Meta, Marvel, and Apple Vision Pro, as well as top universities such as USC and Stanford, to shape brand strategies for 2030 to 2040.Strategic Spatial Integration for Acura and Honda- Collaborated with industry leaders (Meta, Marvel, Apple Vision.

Los Angeles, California, United States

After redesigning its app using UX insights, it increased app ratings from 2.5 to 4.8, while Etude saw a 15% rise in app registrations by addressing user experience issues- Led A/B Testing Initiatives: Orchestrated A/B tests to refine website features, including CTAs, layouts, and content placement. Analyzed user behavior data to drive informed design.

Greater Pittsburgh Area

• Designed first-of-its-kind automated reporting system using Tableau and MySQL, streamlining executive decision-making processes
• Pioneered unique approach to analyzing customer behaviors, resulting in targeted system improvements and enhanced user satisfaction
• Established benchmarks for customer satisfaction, focusing on efficiency gains and cost reduction

Cary, NC

- Partnered closely with Research & Data Scientists and Product Managers to align on project objectives and goals.- Conducted in-depth analysis of customer behaviors to drive informed decisions and continuous system improvements.- Implemented rigorous quality assurance and control measures to elevate user experiences and ensure seamless functionality..

Renton, Washington And Seattle, Washington

- Collaborated on specialized projects under the guidance and supervision of IT staff.- Directed efforts towards optimizing efficiency within the Seahawks IT department, driving impactful improvements.- Played a key role in identifying process enhancements and implementing streamlined operations to enhance overall effectiveness.

United States

- Spearheaded the second-place team in a competitive event, showcasing leadership and teamwork skills.- Evaluated the technical and economic feasibility of a manufacturing project, leveraging real data analysis and Solidworks modeling.- Designed an optimized floor plan aimed at maximizing operational efficiency and resource utilization.- Calculated minimal.

Seattle

- Implemented MySQL to manually code Twitter data from news feeds, enhancing data collection frameworks for social media.- Engineered infrastructure models to effectively identify emerging crisis events, ensuring real-time data collection on multiple occurrences.- Analyzed confirmed trends, including behavioral corrections and sense-making dynamics.

Greenville, South Carolina Area

- Collaborated on the development of Planar Sensor Elements (PSE), ceramic components for automotive oxygen sensors, contributing to enhanced vehicle performance.- Optimized fuel ratios to maximize efficiency, resulting in improved mileage and reduced emissions, aligning with sustainability goals.- Identified and addressed inefficiencies in PSE work loops.

Master Of Engineering - Meng, Human Computer Interaction

Bachelor’S Degree, Industrial Engineering

Bachelor'S Degree, Hcde