Estella Avik Email & Phone Number

Prague, Czechia

Prague, Czechia

• Manage order processing from order entry to invoicing via SAP.
• Improving lead times through communication with the production.
• Collaborating with sales and warehouses in order to ship material from the stock to the final customer, reducing storage costs and providing material on time to the customer.

• Analyzed and eliminated defects in container import operations.
• Facilitated information flow between stakeholders (LSP, Sellers, Customs, Product Managers, Supply Chain).
• Escalated problems to the relevant owners and teams to ensure timely resolution.
• Prepared and presented weekly and monthly performance metrics using Tableau.

Prague, Czech Republic

• Subject Matter Expert in the team, providing support and advice to the team members.
• Managed incoming unloading delays and appointment issues.
• Updated and presented daily team performance metrics.
• Improved processes through building Excel files with formula functions, making daily tasks more productive.
• Managing team’s meetings regarding process improvements.

During master's studies I served in a team to re-design a service for certified peer recovery supporters and created a new service for MTÜ Avitus, using service design tools and user centered approach.

Digital counseling intern

Master Of Business Administration - Mba, Service Design And Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General