Estella Thomas Email & Phone Number

Henley-On-Thames, England, United Kingdom

Henley-on-Thames, England, United Kingdom

• Process Sales Orders, ensuring timely delivery of products to the end customer.
• Coordinating with sales teams to address customer enquiries and resolve issues promptly.
• Work with the Head of Operations to produce assembly plans for upcoming projects and to ensure stockholding targets across the company are met.
• Provide forecasting for budgets.
• Manage the Ecommerce sales and inbox, delivering product and assisting clients where necessary.
• Assist the logistics teams in shipping to fulfil orderbook.

• Oversee day-to-day operations of the boutique.
• Manage inventory, including order and restocking.
• Supervise and train sales staff.
• Ensure excellent customer service and satisfaction.
• Implement sales strategies to meet targets.
• Develop and maintain relationships with clients and VIPs.

London, United Kingdom

• Ensuring the boutique hits monthly, quarterly and yearly targets.
• Devising and implementing quarterly business plans.
• Created and implemented service and repair system control.
• Involved in organising marketing and events for the store.
• Organise Rota’s for the team, to include off site events.
• Provide reports to the senior management teams.

Henley-on-Thames

- Oversee dispatch process.- Respond to new order and project enquiries. - Utilise It systems & CRM to keep accurate data of clients orders.- Generate invoices for clients.- Regularly attend client and company events.- Manage the approval process for all military and special projects customers.- Generate reports for project updates.- Manage production.

Henley-on-Thames

- Respond to all new enquiries regarding current or upcoming projects.- Oversee and assist with the packaging and dispatch process.- Use SagePay to monitor payments and to take payments over the phone.- Use CRM to keep all customer information and orders updated. - Generate Invoices.- Attend some client/company events.

Marlow

Temporary role cleansing and updating excel database spreadsheets.Also calling potential customers and getting contact details for further discussions to take place.

Swansea And Cardiff

Casual hospitality staff for event days.Waitressing- serving drinks and food to customers whilst ensuring the best customer service was delivered.Most frequently worked within the Centenary Room and the Boxes.

Beaconsfield

Preparing drinks (e.g. Coffees/teas).Taking food and drink orders.Food Running.

High Wycombe

Food Running, assisting head waiters/waitresses.Food preparation.

Bachelor'S Degree, Geography, Achieved 2.1

Activities and Societies: Swansea University Rowing Team- Rowed Varsity Welsh Boat Race 2012; Swansea University Geography Society.

High School, 3 A Level And 11 Gcses

Activities and Societies: School Hockey Team; Upper School Public Speaking Team; Member of the School Council World Challenge Expedition.