Estelle Lopes Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Berlin, Germany

-Monitoring transactions between specialist and customers (Voice, Email, Chat, Social Media) -Data analysis and report about Customer Satisfaction-Daily support and monthly adapted coaching for the team-Working with Team Leaders to reach Key Performance Indicators -Copy Writing tasks -Identify challenging situation for the team and providing feedback to relevant department -Quickly adapting work according to the situation-Participation in calibrations sessions, decisions will affect internal and external stakeholders

Lisbon, Portugal

-Monitoring transactions between specialist and customers (Voice, Email, Chat) -Providing training to New Hires and closely working with HR -Findings identification that allow the improvement of specialist and operational results -Create quality reports and analyses • Participation in calibrations sessions -Meet our client’s expectations -Identify training needs -Interaction with other departments in order to improve and or maximize results-Proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions)

Lisbon, Portugal

-Online fashion company -Providing support to new employees and ensuring training sessions for the team -Direct contact with the customer, provide reassuring and personal customer service-Look proactively to improve the customer experience-Seek opportunities to improve individual and team performance

Clichy, Ile-De-France, France

-Provide engaging text, image and video content for social media accounts (Facebook, Twitter, Linkedin, Instagram, Youtube,…)-Monitor and report on feedback and online reviews-Monitoring of key figures and ongoing Adwords and Display campaigns-Stay up-to-date with digital technology trends-RP Assistantship-Organization for internal and team building events