Estelle Ract Email & Phone Number

Balearic Islands, Spain

Provence-Alpes-Côte D’Azur, France

- Management of a portfolio of 40 clients in south-east part of France (including 12 luxury hotels) generating €1.6 million euros of annual fixed revenue.- Development and implementation of loyalty strategies (BtoB and BtoC) and upsell to achieve a 99% loyalty rate and a 94% retention rate.- Operational and financial management : controlling the food supply and the diversity of the food offering, performance monitoring and reduction of food waste.

Toulouse, Occitanie, France

- Contribution to the creation and launch of an innovative online store.- Operations : management of the warehouse (200m²) and stocks (750 products, fresh and dry), creation of tools and processes to facilitate operations and improve customer experience and satisfaction (NPS: 71/100).- Ecommerce merchandising : writing of all content, product pages, management of promotional offers and special operations (content / visual / pricing).- Digital marketing : management of emailing campaigns (transactional & marketing emails), creation of editorial planning, writing weekly newsletters and KPI analysis.- Referencing of new products and brands.Cagette Market is a local and responsible online supermarket for all your daily needs. Food, cosmetics, household products, childcare...find a hand-picked selection of 750 products from Occitan producers and French brands - all delivered in Toulouse, directly home or to your workplace.

Région De Boulogne-Billancourt, France

- Answering to complex calls for tenders for company canteen (projects exceeding 1 million euros only).- Design of innovative catering solutions and service programming : writing the content of the offer, definition of the financial, legal, technical and social package of the offer in collaboration with business experts.- Mobilization and management of the internal departments : engineering, marketing, purchasing, HR, legal, operational.- Coordination with external communication agencies and seeking new partnerships.

Région De Boulogne-Billancourt, France

- Guarantor of the operational deployment of the company’s quality policies : culinary offer, service, nutrition, sustainable development, hygiene. - Monitoring of 70 company restaurants in Paris region : internal audits, definition of corrective action plans and monitoring of their effectiveness, training of operational staff.- Referent for Sogeres' first fast food brand : implementation, training and support of operational teams : 24 fast food spaces opened in 2 years.

Région De Boulogne-Billancourt, France

- Creation of Sogeres' first fast food brand : marketing mix development in collaboration with the internal departments (purchasing, food, quality, engineering, etc.).- Creation of the deployment guide for the operational teams. - Leading of the first training sessions with the Alain Ducasse Education teams.

Le Puy Du Fou (Voted The World'S Best Theme Park)

- Operational management of a team of 15 people for a restaurant serving 450 covers per day (+20% revenue compared to 2012). - Inventory management, administrative follow-up and quality management.- Training of seasonal workers (hygiene, cash handling, safety, etc.).

Lyon, Auvergne-Rhône-Alpes, France

- Creation and launch of a new service : delivery of Fruit & Vegetable Boxes to companies.- Redesign of the website in collaboration with an external agency.

Master’S Degree In Service Management & Marketing, With Honors

Activities and Societies: Organization of the end-of-year gala ceremony for 800 persons (in charge of the animations).

Bachelor Marketing Management, First Class Distinction

University Diploma In Business And Marketing Techniques, Merit Award

Activities and Societies: Treasurer of the students’ office and organization of a 3-day seminar with all students and professors (150.

Baccalauréat Scientifique, With Honors