Estelle Thomas Email & Phone Number

Amilly, Centre-Val De Loire, France

Decathlon is one of the largest Sports Retailer founded in France, with stores in over 30 countries. www.decathlon.com- Welcome, advise and answer customer questions about the products and services, in-person, over the phone or online- Ensure the quality and visual attractiveness of the department - Build customer loyalty by ensuring their satisfaction and sharing my passion for sports- Manage stock and ensure product availability - Set up new product ranges- Receive merchandise and restock the department

Dublin

Irish Horizons is a Destination Management Company and Professional Conference Organiser based in Dublin, Ireland. It is a division of Tour Partner Group Ireland.www.irishhorizons.com- Promoted Ireland as a business tourism destination to the French and European market- Created tailor-made incentive or conference program and establish quotes according to the clients' requirements and budget- Designed detailed operational itineraries for the projects- Assisted groups during the incentives- Managed the Covid-19 crisis: cancellation, postponement, monitoring the projects and maintaining the client and supplier relationships- Updated the supplier and service database- Led the company's "Green Committee"- Established a Sustainability Management System, drawn up a Sustainability Policy, defined and studied the company's Environmental and Social Impact Assessment and put into place a Plan of Action- Attended seminars, webinars and conferences about sustainability

New Zealand

Realisation of a personal project: doing a road trip through New-Zealand during 8 months and going beyond my comfort zone (live on the road without plans).Skill acquired: - Adaptability and reactivity/improvisation- Tight-budget management - Understanding of the New-Zealand destination and the “backpacker” marketVoluntary work during a month in a historical building of 1884, which today hosts Airbnb guests, receptions and weddings. Maintaining the house, the gardens and welcoming the guests (ensuring to meet their needs).Work in a kiwifruit orchard for a month.

Grandes-Bergeronnes, Quebec, Canada

Mer et monde écotours is an ecotourism company, that offers sea kayaking and stand up paddle activities. The company aims at providing observation and a better comprehension of the marine environment of the Saint Lawrence Estuary in a responsible way. The company also provides lodging options of over 30 campsites, shelters and ready-to-camp at locations throughout a well-preserved environment in front of the river.www.mer-et-monde.qc.ca/en- Communicated with followers, responded to queries and customer reviews on social media (Facebook & Instagram) and TripAdvisor- Welcomed guests for lodging and activities- Developed brand awareness and online reputation - Drafted candidacy files for Canadian and Quebecois tourism awards- Created, edited and published engaging contents on social media and the website- Performed an information watch on the company- Monitored search engine optimization and web traffic metrics

Amilly, France

Decathlon is one of the largest Sports Retailer founded in France, with stores in over 30 countries. www.decathlon.com- Advised clients in their decisions and addressed their questions- Maintained stock and display integrity- Periodically organised arrangement of new products

Grandes-Bergeronnes, Québec, Canada

Mer et monde écotours is an ecotourism company, that offers sea kayaking and stand up paddle activities. The company aims at providing observation and a better comprehension of the marine environment of the Saint Lawrence Estuary in a responsible way. The company also provides lodging options of over 30 campsites, shelters and ready-to-camp at locations throughout a well-preserved environment in front of the river.www.mer-et-monde.qc.ca/enAssignments : reception of customers and support in the marketing digital strategy - Welcomed guests for lodging and activities- Collaborated on the implementation of the marketing digital campaign - Consolidated community management, managed social media accounts, oversaw online customer relations through comments, and TripAdvisor - Analysed and initiated the establishment of a code of responsible and sustainable practices- Made reservations- Provided guest services, responded guest complaints - Informed guests about the regional touristic assets

Tirana, Albania

Internship in the incoming agency Ecotour Albania, in Tirana, Albania. Ecotour Albania is an agency specialized in sustainable adventure tourism which offers cultural and sports trips in Albania and in the neighbouring countries. www.ecotouralbania.com/enAssignments: conception and marketing of touristic projects and contact with clients and partners- Created customised trips - Calculated estimates- Monitored the clients' projects- Created road-books- Promoted of the destination through social media and the website of the agency- Participated in a project of development of tourism in a small traditional Albanian village in order to preserve cultural traditions- Established a new partnership with an eco-label which allows the agency to be recognized for its good actions toward the environment

Châlette Sur Loing (Loiret, France)

Summer Job.J.S.M Perrin is a precision engineering company.http://www.jsmperrin.fr/en/Assignments: - Used the SAP ERP software for stock management- Made inventory - Made follow-up calls to suppliers

Châlette Sur Loing (Loiret, France)

Summer Job from 2012 to 2014 during July and August.J.S.M Perrin is a precision engineering company.http://www.jsmperrin.fr/en/Assignments: - Managed a team of 4 people- Handle deadline, labour organisation and stock management

Master'S Degree In Foreign Applied Languages, Tourism Project Management, Obtained With Honors

www.univ-lille3.fr Subject of the Master's degree thesis: the touristic development of the Balkan peninsula thanks to adventure tourism..

3Rd Year Of Bachelor'S Degree, Foreign Applied Languages

5 months Erasmus Program at the Edinburgh Napier University. www.napier.ac.uk/ Core courses: - Scottish civilisation - MICE events - Italian

Bachelor'S Degree, Foreign Applied Languages, With Distinction "Assez-Bien"​

www.univ-tours.fr Core courses: - Budget management - Law - Economy - Marketing - English civilisation - American civilisation - Italian.