Estelle C. Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY

Federal Territory Of Kuala Lumpur, Malaysia

Driving engagement and leadership within the team to ensure the successful delivery of project goals. I work closely with key stakeholders to support the achievement of strategic objectives, ensuring that engineering efforts align with the product vision and business needs.Business Analysis:- Identify and document dependencies, risks, and issues, providing.

- Ensured alignment with business objectives and established reporting structures for supply chain operations.- Collaborated with cross-functional teams and external consultants to gather and analyze business requirements for ERP systems, focusing on supply chain operations.- Led users through all phases of ERP implementation, from initial requirements.

- Led software projects focused on digital transformation and IT-enabled business transformation.- Analyzed and documented business requirements, ensuring alignment with project objectives.- Conducted market research and data analysis to identify trends and inform strategic decisions.- Coordinated project activities, facilitating communication between.

- Led a team of 6 outsourced software engineers to develop new features and enhance existing products based on client needs.- Collaborated with clients to define software requirements for the School Management System, taking the lead on operational and technical aspects of the project.- Communicated effectively with clients, colleagues, management, and.

Malaysia

- Launched No Extra Charge, a 100% crowdsourced platform that provides consumers with information on cafes and restaurants that charge GST, service charges, or both.- Empowered consumers to make informed dining choices by sharing insights on additional charges, such as service fees for plain water and availability of free Wi-Fi.- Successfully gathered data.

- Led the overall strategy and operations of the coding bootcamp, ensuring alignment with educational goals and industry standards.- Managed manpower planning and allocation to optimize resource utilization across all programs.- Developed and conducted training workshops to enhance the teaching skills of instructors, fostering a high-quality learning.

• Scouted and recruited instructors to enhance the teaching team.- Trained and managed a team of 8 mentors, focusing on skill development for both junior and trainee mentors.- Mentored students to help them become Junior.
• Links for further reading:○ https://dudizx.tumblr.com/post/132216400075/why-coding-in-malaysia-next-academy○ https://www.digitalnewsasia.com/next-academy-coding-school-raises-us300k-500-startups○.

- Mentored in a 9-week web development bootcamp focused on Ruby and Ruby on Rails, collaborating with the Malaysia Global Innovation & Creative Center (MaGIC) to foster tech talent.- Guided students in building a portfolio of applications, including projects like Craigslist, Bitly, Flickr, Tic-Tac-Toe, Hackernews, and SurveyMonkey.- Instructed students on.

- Collaborated with clients to transform ideas into fully functional web applications, guiding products from conception to launch.- Developed web applications for various sectors, including startups, fintech, makers communities, social entrepreneurship, and the food and beverage industry.- Utilized technologies such as Ruby on Rails, Sinatra, HTML5, CSS.

Malaysia

- Led a team of 6 event analysts in the Service Management Command Centre, providing 24/7 monitoring to identify and respond to IT infrastructure events affecting business operations.- Collaborated with the IT&S Event & Capacity Service Owner to enhance the effectiveness of the Event - Monitoring service, offering insights and suggestions for.

Malaysia

Responsible for monitoring and Tier 2 support for multi-platform IT infrastructure operation located in 6 main data centers and 1,700+ office locations worldwide. AIGGS Environment had 13,000+ Servers, 53 Mainframe LPARS, 11,000+ network devices, and 5,300 network circuits.Analyze, coordinate, track, escalate to the right team and resolve customer issues.

RESPONSIBILITIES:Setup enterprise monitoring via scripts, CA NSM R11, SCOM, CA WILY, CA eHealth, EMC Ionix & etc for multi-platform IT infrastructure operation located in 6 main data centres and 1,700+ office locations worldwide.Perform ESM System Administration and technical support functions and conduct periodic verification processes to ensure system.

Department: Global Command Center – Open System SupportRESPONSIBILITIES:Open Systems Shift Team LeadResponsible for Monitoring and Tier 2 support for multi-platform IT infrastructure operation located in 6 main data centres and 1,700+ office locations worldwide.Environment had 13,000+ Servers, 53 Mainframe LPARS, 11,000+ network devices, and 5,300 network.

RESPONSIBILITIES:Responsible for managing account servicing requests including adding, modifying, and deleting accounts and privileges within systems, directories, and applications throughout our client's environment.The security analyst will be tasked with ensuring service level agreements are met, and least-privilege principals are applied.Responsible.

Education record

Education record

Education record

Education record

Lvl 2 Degree In Mobile Computing

Diploma In Computer Science

A-Level

Itil V3 Foundation

Ca Nsm R11.2: Installation & Configuration 200, Admin 200

Ielts: International English Language Testing System

Apiit/Ubs, Malaysia

Education record

Education record

Https://Mymagic.My/Events/Event/Mastering-Design-Thinking-November1/

Education record

Adonis Process Modeller