Estelle Vincent Email & Phone Number

Brussels, Be

Brussels, Belgium

Wooclap empowers teachers to engage students thanks to their computer or smartphones. The goal of the interactive tool is to attract students’ attention and measure their level of comprehension. Wooclap is a pedagogical platform easy to integrate in Moodle, PPT, teams, and other learning management systems.My responsibilities include:• Handling a portfolio of Universities and Higher Education Institutions in France 🎓• Creating a deep and good relationship with the… Show more Wooclap empowers teachers to engage students thanks to their computer or smartphones. The goal of the interactive tool is to attract students’ attention and measure their level of comprehension. Wooclap is a pedagogical platform easy to integrate in Moodle, PPT, teams, and other learning management systems.My responsibilities include:• Handling a portfolio of Universities and Higher Education Institutions in France 🎓• Creating a deep and good relationship with the learning designers, people in charge of the digital and innovative tools, school representatives, teachers… 🤝• Driving the adoption of the platform, boosting usage 💙• Organizing trainings, webinars to educate users 📝• Identifying and addressing critical situations 💡• Maintaining a deep understanding of Wooclap and providing strategic advice to customers 🎉 Show less

Brézins, Auvergne-Rhône-Alpes, France

Leading healthcare company specialized in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition• Manage customer relationships - following-up orders for blood management consumables and transfusion and autotransfusion equipment, handling customer calls and emails...• Resolve outstanding customer service issues - prioritizing emergencies to meet the needs of customers (hospitals, blood centers and laboratories) and patients• Follow-up… Show more Leading healthcare company specialized in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition• Manage customer relationships - following-up orders for blood management consumables and transfusion and autotransfusion equipment, handling customer calls and emails...• Resolve outstanding customer service issues - prioritizing emergencies to meet the needs of customers (hospitals, blood centers and laboratories) and patients• Follow-up technical repairs carried out on site or at the technical center in Germany - edit maintenance contracts and cost estimates, collect and manage data from reports, invoice customers, manage device transfers and loan equipment Show less

Edinburgh, Royaume-Uni

Award winning tour business telling the story of Scotland through beer.• Promoted from intern to Operations Manager within 6 months. Designed online onboarding and training materials to cope with rapid growth. • Systemised daily operations using data, automation and digital tools to increase productivity and consistency. Supervised interns and managed 8 guides in the field. • Improved systems and processes in the company using data collected and creative problem… Show more Award winning tour business telling the story of Scotland through beer.• Promoted from intern to Operations Manager within 6 months. Designed online onboarding and training materials to cope with rapid growth. • Systemised daily operations using data, automation and digital tools to increase productivity and consistency. Supervised interns and managed 8 guides in the field. • Improved systems and processes in the company using data collected and creative problem solving.• Managed relationships with 19 venues all over Scotland negotiating discounts and securing £3k of revenue for promotion via Local Pub Guide.• Created a new market for French customers bringing new business and partners.• Contacted and onboarded new venues to work with us - in Edinburgh, Glasgow and Aberdeen• Designed and delivered new Covid compliant experiences that maintained our high level of guest satisfaction. Show less

Lyon 07, Rhône-Alpes, France

Planned and delivered after school learning activities.

Rhône, Auvergne-Rhone-Alpes, France

High end private home renovation in France. Responsible for customer satisfaction and service on site leading to additional referral business.

Masters, Business & Languages

Languages (English and Spanish) combined with applied learning of entrepreneurship, leadership, sales, law, marketing, strategy.

Bachelor, English, Literature & History

Written translation, literature, British and American History, politics and Spanish language.