Estephany Castillo Email & Phone Number

Columbus, Ohio, United States

• Provide exceptional Prior Authorization/Appeals support via phone to plans and pharmacies
• Work within internal applications to manage user accounts and patient consent forms
• Help improve workflows by using critical thinking skills to analyze usage and improve/enhance our service

Columbus, Ohio Metropolitan Area

• Sourced, screened and onboarded candidates to corresponding job assignments
• Monitored job vacancies and application process through Applicant Tracking System
• Conducted background checks, drug tests and comprehensive assessments to verify pre-employment eligibility

Grove City, Ohio, United States

• Managed 50+ temporary associates by tracking performance, attendance and productivity
• Processed weekly payroll and maintained employee time records in adherence to company guidelines
• Facilitated new hire orientation for candidates including job overview, attendance policy, timekeeping procedure, PPE distribution, etc.
• Conducted facility tours to ensure compliance of safety procedures and policies

Westerville, Ohio, United States

• Scheduled patients for designated outpatient services in a call center environment
• Obtained accurate demographic/physician information when scheduling registered patients
• Established and maintained open and professional communication with patients, departments, and physicians

New York, New York, United States

• Conducted intake interviews with students and family members before entering program
• Met with students individually to assist them in their academic, career and personal goals
• Conducted daily attendance outreach and home visits as necessary
• Facilitated group advisory sessions once a month on various informative topics
• Maintained student charts/records to ensure individual and programmatic milestones were being met
• Arranged field trips, special events and extracurricular activities to keep students engaged