Estephany Castillo Email & Phone Number

Columbus, Ohio, United States

• Provide exceptional Prior Authorization/Appeals support via phone to plans and pharmacies• Work within internal applications to manage user accounts and patient consent forms• Help improve workflows by using critical thinking skills to analyze usage and improve/enhance our service

Columbus, Ohio Metropolitan Area

• Sourced, screened and onboarded candidates to corresponding job assignments• Monitored job vacancies and application process through Applicant Tracking System• Conducted background checks, drug tests and comprehensive assessments to verify pre-employment eligibility

Grove City, Ohio, United States

• Managed 50+ temporary associates by tracking performance, attendance and productivity• Processed weekly payroll and maintained employee time records in adherence to company guidelines• Facilitated new hire orientation for candidates including job overview, attendance policy, timekeeping procedure, PPE distribution, etc.• Conducted facility tours to ensure compliance of safety procedures and policies

Westerville, Ohio, United States

• Scheduled patients for designated outpatient services in a call center environment• Obtained accurate demographic/physician information when scheduling registered patients• Established and maintained open and professional communication with patients, departments, and physicians

New York, New York, United States

• Conducted intake interviews with students and family members before entering program• Met with students individually to assist them in their academic, career and personal goals• Conducted daily attendance outreach and home visits as necessary• Facilitated group advisory sessions once a month on various informative topics• Maintained student charts/records to ensure individual and programmatic milestones were being met• Arranged field trips, special events and extracurricular activities to keep students engaged