Assist the Textbook General Manager with overall operation of textbook department.Supervise all textbook department functions, such as data entry, textbook orders, textbook returns, buyback and physical inventoryCoordinate and assist with employee hiring, training and supervisionSupervise, schedule, and monitor time entry for all textbook staffCommunicate and maintain a relationship with faculty, staff, departmental textbook coordinatorsContact and request textbook adoptions from individual faculty, staff and coordinators, to make it a more hands on departmentCustomer Service DeskAssist the receiving department with updating textbook data regarding textbook substitutions, cancellations, price changes and expired inventoryPlace textbook orders all major publishers and re-order when necessaryMaintain a professional relationship with all publisher repsProcess on line textbook orders, for both in store pickups and shipResolve customer complaints, authorize returns, refunds & creditsDuty Manager, open and close store

Owned and operated medical scrub retail shopRetail Sales and customer serviceResponsible overall for entire operation of retail shopMonitor and order merchandise inventory as necessary.Maintain customer filesCreate brand loyaltyMaintained store appearanceSet up displays, advertise current promotionsOrganized sales events Posting of invoices and reconciliations of vendor statementsMonitor and order as necessary.Process customer payment

Sales and Marketing to over 240 established accountsPublic RelationsVisiting and strengthening all active accountsCanvassing for new accounts, multi dwelling properties, major companies, realtorsEstablishing new corporate accountsConducting presentations and proposals, Negotiating contracts, fees and discountsAttending events (Property Rental Managers Associations, Apartment Associations, etc.)Showroom assistance, customer serviceDuty manager, opening and closing showroomHiring and training personnel, etc.

Showed and leased apartments to prospective residentsSupported Management Company’s marketing planPerformed background checks, scheduled appointments and presented properties to future residentsCompleted rental agreementCollected rental depositsMaintained an orderly modelMaintained and retained contacts and relationships with relocation specialists, property management groups, etc.Worked with maintenance staff to ensure that all work orders requests are completedScheduling various contractors to complete work on vacant units (painting, carpet cleaning, updating appliances, etc.)Worked with Management Company to resolve delinquent collectionsProvided pre move in unit inspection and move out walk throughProvided informational and marketing material to propertiesMaintained residential retention and played an active role in the renewal processDrive the sale of prospective residents by highlighting the property lifestyle and its attributes.