Ester Piccirillo Email & Phone Number

Brampton, On, Ca

Greater Toronto Area, Canada

 Management of sub-contractors to ensure quality of services, prompt response times and exceeding project completion timelines Project co-ordination between site supervisors and installation crews for large projects Schedule/manage equipment and material deliveries to large project job sites Ensure all services and installations are completed on schedule and on budget Liaise with equipment manufacturers relating to specific product installations and technical support… Show more  Management of sub-contractors to ensure quality of services, prompt response times and exceeding project completion timelines Project co-ordination between site supervisors and installation crews for large projects Schedule/manage equipment and material deliveries to large project job sites Ensure all services and installations are completed on schedule and on budget Liaise with equipment manufacturers relating to specific product installations and technical support issues Specific point of contact for all major clients/accounts Responsible for processing large project progressive draw invoicing and payment collections Responsible for sub-contractor invoicing review and payment processing Collect, record and track time sheets, vacation days, sick time for all field personnel Overall management of Service Coordinators in the office Show less

Greater Toronto Area, Canada

 Received, recorded, and prioritized client service requests Co-ordinated and scheduled all service requests, repairs, and new installations Organized and dispatch daily service requests to all field technicians Reviewed/followed-up with field technicians to ensure service requests and projects were completed as scheduled Completed repair and replacement quotations for existing and new door systems Completed client follow-ups to ensure customer… Show more  Received, recorded, and prioritized client service requests Co-ordinated and scheduled all service requests, repairs, and new installations Organized and dispatch daily service requests to all field technicians Reviewed/followed-up with field technicians to ensure service requests and projects were completed as scheduled Completed repair and replacement quotations for existing and new door systems Completed client follow-ups to ensure customer satisfaction Responsible for reviewing and processing client invoicing and payment collections Responsible for equipment and material invoicing review and payment processing Show less

Greater Toronto Area, Canada

 Understood the customers’ requirement and recommended products that are best suited for them Developed and maintained relationships with new installers, resellers, end-user customers, and Vendors Created and tracked purchase order and supplies Responded to sales emails daily Actively engaged colleagues and resources regularly to provide a complete customer solution in order to capitalize on opportunities Contributed to continuous team improvements and business… Show more  Understood the customers’ requirement and recommended products that are best suited for them Developed and maintained relationships with new installers, resellers, end-user customers, and Vendors Created and tracked purchase order and supplies Responded to sales emails daily Actively engaged colleagues and resources regularly to provide a complete customer solution in order to capitalize on opportunities Contributed to continuous team improvements and business performance Provided superior customer service by delivering products and services to meet or exceed customer expectations. Maintained vendor and customer Master Data Responsible for tracking due dates on invoices and ensuring payments are made on time Compare and match invoices to order quotes, bid sheets, price lists and packing slips Show less

Greater Toronto Area, Canada

 Answered all incoming phone calls and responded to all requests coming to the front office Prepared Accounts Receivable/Accounts Payable reports, and assisted with collection calls or emails as require to collect on past due accounts Supports office administrative staff and equipment with respect to service, the inventory of supplies and installation of toner and paper for the photocopiers, fax machines, and area printers Entered Sales Order received by phone, fax, or email… Show more  Answered all incoming phone calls and responded to all requests coming to the front office Prepared Accounts Receivable/Accounts Payable reports, and assisted with collection calls or emails as require to collect on past due accounts Supports office administrative staff and equipment with respect to service, the inventory of supplies and installation of toner and paper for the photocopiers, fax machines, and area printers Entered Sales Order received by phone, fax, or email into ERP Manage incoming cheques, tracking in cheque log and depositing at the bank Organize conference and social event coordination Reviewed Purchase Orders against Quotes and Invoices.  Prepared and tracked inbound and outbound shipments Show less

Toronto, Ontario, Canada

 Contacted customers in Canada and USA markets Make cold and warm calls to uncover opportunities in new markets Managed outbound calls, reminding present and pasted customers of their vehicle’s mileage and current services  Promoted vehicle sale, events, to draw more clients and potential buyers Communicated directly via, telephone and email with car dealerships on behalf of the customers  Assisted customer with questions and concerns in a timely and professional… Show more  Contacted customers in Canada and USA markets Make cold and warm calls to uncover opportunities in new markets Managed outbound calls, reminding present and pasted customers of their vehicle’s mileage and current services  Promoted vehicle sale, events, to draw more clients and potential buyers Communicated directly via, telephone and email with car dealerships on behalf of the customers  Assisted customer with questions and concerns in a timely and professional matter Assisting customer with booking their appointments and follow up reminders Show less

 Acknowledged customers, helped locate product and provided solutions Administered and provided details to the customer regarding their orders, inventory, warranty, and service Resolved product or service problems by clarifying the customers complaint in order to make the appropriate resolution decision Scheduled deliveries of the products that had been purchased Monitored store inventory based on sales and intake Ensured that stores, shelves, or websites are stocked… Show more  Acknowledged customers, helped locate product and provided solutions Administered and provided details to the customer regarding their orders, inventory, warranty, and service Resolved product or service problems by clarifying the customers complaint in order to make the appropriate resolution decision Scheduled deliveries of the products that had been purchased Monitored store inventory based on sales and intake Ensured that stores, shelves, or websites are stocked with the right types and quantities of products Displayed, arranged, priced, and rotated products in store Optimized sales volume and profitability by identifying profitable lines and bestsellers Show less

Education record

Education record