Ester Ramirez Email & Phone Number

Answer multi-line phones. Outbound calls to Medicare Members. Set appointments for Field Agents. Document all requests and resolutions in back office system. Work with Retention team in resolving member issues and requests.

Greater San Diego Area

Answer multi-line phones. Take online orders up to six selling brands. Process refunds, store coupons, and replacements on orders resulting in failed delivery/condition. Provide solutions to user requests on orders. Document all requests and resolutions in back office system.

Provided solutions to user requests on a timely basis, assisted in ownership of in-depth issues and troubleshooting as needed, effectively documented all requests and resolutions, worked with other departments to solve problems and satisfy client issues, educated and explained features and functionality to customers, continuously evaluated and improved product documentation for both external and internal use. Provided feedback to other departments on issues relating to the system, acquired and maintained knowledge of current support policies and methods of support delivery, contributed in knowledge sharing and actively participated in collaboration, assisted with additional special projects as needed.

Closely consult with clients to customize and setup their online database and registration system to meet their specific needs and optimize their operations, train clients on system features, work closely with Account Executives, Account Managers and Application Specialist teams to solve problems and satisfy client requests, provide feedback to the development team on issues relating to the system (including ideas for new features, improvements, and fixes).

Provided solutions to user requests on a timely basis, assisted in ownership of in-depth issues and troubleshooting as needed, effectively documented all requests and resolutions, worked with other departments to solve problems and satisfy client issues, educated and explained features and functionality to customers, continuously evaluated and improved product documentation for both external and internal use. Provided feedback to other departments on issues relating to the system, acquired and maintained knowledge of current support policies and methods of support delivery, contributed in knowledge sharing and actively participated in collaboration, assisted with additional special projects as needed.

Closely consulted with clients to customize and setup their online database and registration system to meet their specific needs and optimize their operations, trained clients on system features, provided one on one particulates with large clients (i.e. Nike and AVP), provided marketing materials to clients for featuring events through online databases, worked closely with a Sales Representative to solve problems and satisfy client requests, provided feedback to the development team on issues relating to the system (including ideas for new features, improvements, and fixes). Provided solutions to user requests on a timely basis, assisted in ownership of in-depth issues and troubleshooting as needed, worked with other departments to solve problems and satisfy client issues, educated and explained features and functionality to customers, continuously evaluated and improved product documentation for both external and internal use, provided feedback to other departments on issues relating to the system, acquired and maintained knowledge of account management and support policies on methods of delivery.

Answered Multi-phone lines, provided solutions to user requests on a timely basis, assisted in ownership of in-depth issues and troubleshooting as needed, assisted customers with registration, assisted customer service team members with irate customers requests, worked with other departments to solve problems and satisfy customer issues, educated and explained features and functionality to customers, continuously evaluated and improved product documentation for external and internal use, provided feedback to other departments on issues relating to the system, acquired and maintained knowledge of policies and methods of support delivery.

Answered multi-phone lines, ticket batching, assisted Managers and Agents with research, hotel viewership, distributed mail and fed ex packages, faxes, ordered supplies and ran deliveries.

Cashiering, housewares and domestics, clothing, shoes, stock and unloaded freight, and customer service.

Diploma, Airline And Travel Specialist

Graduated with Honors, 1997

Diploma, General Studies

Activities and Societies: National Honor Society Graduated with Honors, 1996 Top Ten in Class, 1996