Ester Sylvester Email & Phone Number

Johannesburg Area, South Africa

Interpret data, analyze results using statistical techniques & provide ongoing reports. Monitor performance & quality control plans to identify improvements. Acquiring data from primary or secondary data sources & maintaining databases. Filter & clean data by reviewing computer reports, printouts & performance indicators to locate & correct code problems. Work with management to prioritize business & information needs. Provide CRM training to users on how to use the system & load accurate data.

Maitland, Cape Town

Business Administrator: December 2017 - June 2018Getting in orders from reps & updating Sales Director’s sale sheet.Submit credit applications, follow up on approvals, and compile paperwork for contracts, writing of contracts, obtaining outstanding documentation, complete commission claim forms.Submit Installation request to service controller & follow up on eta of installation & queries.Submit stock request to warehouse on Kingfisher & follow up on eta delivery of equipment, serial numbers on commission claim forms & status of machine.Custrack System Data Administrator : July 2016 – November 2017 & July 2018 - CurrentCreate new Custrack users & give permissions. Give Custrack training to new employees.Handle Custrack (non IT) queries. Handle inbound leads. Keep record of settlements.Export various reports on Excel/MS Word/ Power Point & analyse these reports for management.E.g. Weekly Custrack Activity Report; Sales Pipeline Report; BG’s Weekly Report; OPP MIF Monthly Reports; Base Overview Reports. Ensure Sales Pipeline are updated.Send any errors found on the reports to sales reps to rectify.Ensuring products loaded on Custrack corresponds with the finance house base.Cleaning up duplicates on Custrack (Name, contact, number etc.)Merging of clients on Custrack. Check account allocations.Loading of new equipment on deals & new products brought into market.

Cape Town Area, South Africa

Capturing of all IT incidents on ITSM & assigning to account SDA to coordinate call.Track, update & coordinate all account incidents allocated to me.Ensuring all incidents are resolved within SLA.Schedule engineers to attend to incidents & making arrangement with client for engineer to attend.Ensuring that parts are ordered needed for repairs.Ensuring all signed & completed job cards are loaded on the system.

Cape Town Area, South Africa

Capturing of applications.Drawing up contract on approved deals.Payout of signed contracts.SAP system being used acting above duties.

Capturing of all retrenchment claims.Handling all retrenchments queries received from branches & direct clients.Monthly submitting of retrenchments claims to the insurance companies.Ensuring that accounts gets settled after insurance claims has been paid.Exporting weekly & monthly retrenchment reports for management.

Cape Town Area, South Africa

Capturing of applications.Drawing up contract on approved deals.Payout of signed contracts.SAP system being used acting above duties.

Cape Town Area, South Africa