Ester William Email & Phone Number

Cairo, Egypt

Manage the implementation of strategic planning processes, ensuring the adoption of best practices and designing a control map for the collection workflow to detect and address violations. Develop updated collection memos and policies, while providing continuous support and periodic progress reports through key performance indicators.

Cairo, Egypt

Monitor team performance and achievements compared to targets, initiating action plans for coaching. Ensure compliance with regulations and code of conduct, create strategies to enhance team performance, maintain target achievement, and improve the quality of calls with clear information. Address moral and legal compliance, prevent fraud and errors, and resolve issues with delinquent and problematic clients through appropriate actions.

Cairo, Egypt

Create strategies to enhance team performance and maintain target achievement. Analyze customer files, validating contact points, and assessing customers' solvency in accordance with ethical rules.

Cairo, Egypt

Cairo, Egypt

Ensure smooth coordination between departments in following up the Accounts Receivable and Payable (AFLs) cycle. Develop sales-enhancing strategies aligned with the credit policy, and improve solutions to successfully reinstate rejected cases during trials, thereby increasing overall approval rates.

Cairo, Egypt

Improve the quality of Accounts Receivable and Payable (AFLs) to elevate the approval rate. Regularly monitor and analyze rejection rates along with reasons to optimize the reinstatement of cases. Implement level 1 control measures for the sales team to effectively mitigate potential fraud cases.

Cairo, Egypt

Proficiently inputted all client data into the Jupiter system and, more recently, into the CRM system.

Bachelor'S Degree, Faculty Of Arts/ Translation Department

Bachelor Of Science And Education