Estera S. Email & Phone Number

Leigh, Gb

Warrington, England, United Kingdom

Blackburn, England, United Kingdom

- Created and implemented a digital archiving system, cutting retrieval time by 50% and developed standardized procedures, improving document organization time by 30%. - Replaced previous courier companies, reducing costs by 10% and improving delivery times. - Managed logistics for trade shows, including hotel bookings and vendor coordination for RotaLube PPMA and Machine Live events. - Managed multiple diaries, executive calendars, travel arrangements, and coordinated meetings with both internal and external stakeholders. - Organised office conversion's and designing withing a given £15k budget and within a 7-week timeframe. - Implemented ISO 9001 quality procedures and led branch preparation for ISO 9001 & ISO 14001 Extension to Scope audit, achieving certification without minor findings. - Provided internal training and guidance on the procedures and best practices as per Health and Safety requirements. - Conducted weekly meetings to review sales quotes progress in HubSpot and created report graphs for directors, outlining quotes, sales follow-up, and success rates. - Created an employee skills matrix and one-to-one meeting guides. - Maintained regular communication with suppliers to ensure the timely progress and delivery of all placed orders, prioritizing ahead-of-schedule completion.

Warrington, England, United Kingdom

- Managed daily queries and orders flow for 25 customer OEM, Intermediary, and distributor accounts worldwide. - Presented 14 weekly and 6 monthly SAP customer reports on fulfilled and outstanding orders. - Processed SV and purchase orders via SAP and client portal systems, averaging 2 to 5 orders per week with values exceeding 500k. - Oversaw daily customer communications and support for 25 clients, including the Singapore intermediary team and clients in more than 5 European countries. - Led stakeholder meetings (online & in-person) & investigated and resolved critical issues. - Multi-tasked within 7 software systems daily while monitoring and expediting critical and escalated orders. - Liaised daily with internal teams (pricing, purchasing, help-desk, transport) to ensure client order fulfillment and timely updates.

Manchester, England, United Kingdom

- Supporting the project manager in the delivery of the Transpennine Express Project. - Ran and issued daily SAP reports on work order status and progress. - Reviewed SAP orders recording chargeable work hours and invoicing customers. - Gathered accurate daily data on train fleet availability, service levels, and defects. - Created procedures and guidelines for processes, implementing an easy-to-follow structure for employees. - Processed 10 to 15 project purchase orders weekly via SAP and e-Pass systems. - Reviewing train examination/inspection documentation to ensure all necessary checks were performed. - Created monthly management presentations on train fleet performance, including metrics and progress against targets, for customer presentations.

Manchester, Greater Manchester, United Kingdom

- Gathered and applied knowledge of Sea-Freight and Air-Freight import processes, terminology, and documentation. - Streamlined invoicing for the Manchester Air-Freight office, creating a sustainable process now standard, and set for implementation in the Glasgow, Heathrow, and London offices. - Established communication with 16 global offices and all four UK offices to gather contacts and optimize processes. - Led optimisation of Sea-Freight profit share, clearing two months of backlogs across UK and global offices. - Achieved 97% efficiency and responsiveness to queries and requests. - Managed profit share issuing and Invoicing processes of two offices.