Ester Coll Email & Phone Number

San Francisco

Responsible for overseeing the daily operations of the Hotel del Sol, located in San Francisco, CA, USA. I was monitoring and coordinating between all the departments for a smooth & efficient operations, as well as conducting regular operations team meetings with all the heads of departments to discuss routine operational matters, sales targets, guests feedback and addressing any issue. Dealing with suppliers and vendors. Together with the heads of department I would assess and review the customer satisfaction. I was responsible to identify staff learning needs and assist them with development.

Barcelona, Spain

Working as corporate sales manager for an online travel agency starting business in the corporate segment. I was responsible for account management and new client acquisition. Also, I was in charge of opening new markets in Barcelona/ Catalonia region. Planning the marketing strategy & product development for the department, and execution of the sales action plan. Monitoring and preparing forecast and budgets.

Barcelona, Spain

Responsible for the international Sales of the company. Hotel group with 4* and 5* stars hotels located in different Spanish regions. In charge of executing the strategic and comercial plan, designing the sales strategy of the company international wise. Responsible for signing agreements with wholesalers, POC´s, and internationals companies for the 11 hotels of the chain. Budget management, planning and execution. Specially focused in MICE segment.

Palma De Mallorca, Spain

Sales & Marketing Manager for the whole group, IBB HOTELS. Responsible for signing the agreements for the 8 hotels of the company, in the German, Polish and Spanish market. Being responsible and in charge for the corporate, MICE and IDS segment of the Polish and German market. In the Spanish market, I was focusing to the wholesalers / IDS, and also doing myself the yield management for this segment. Other duties taken in place; Price policy management, PR campaigns and marketing for the whole group. Planning, management and execution of the group Marketing Plan.

Passau, Germany

During this period of time, I was in charge of two new hotels opening. The hotels were 4*and 5* stars, with 129 and 72 rooms each. Responsible for the taking over of the hotel opening from the previous Property and set up of the operations start point of the hotels. Tasks done while the opening; staff recruiting, fixing the sales policies and implementing the operational procedures. Also, at the same time, I was the hotel Director for the 4* hotel, IBB PASSAU, being responsible for controlling all the hotel departments, having 52 employees under my command.

Poznan, Greater Poland District, Poland

Deputy Hotel Director of a 4 stars hotel in Poznan, Poland, having 172 rooms and 120 employees at the hotel. Reporting to the general manager of the hotel, and taking care of all the operational departments of the hotel. Specially focusing my tasks, in financial planning and budgeting, sales & marketing, and room division.

Valencia Y Alrededores, España

Director of a boutique hotel in Valencia with 20 rooms and 8 employees. Reporting to Area Manager. Responsible for the management and results of the hotel. Analysis and supervision of all hotel departments and budget execution. Implementation of the operational procedures of room and F&B division and price policy management.

Valencia, Spain

In charge of the front desk department for the 4* stars hotel AC VALENCIA. Making the revenue management, opening/closing sales, group reservations, guest attention, managing the front desk staff and being responsible also for the hotel events.

Menorca, Spain

Hotel Director for the IBB SANTANDRIA HOTEL. A 3* stars hotel, located in Menorca with 42 rooms. In charge of the opening & closing for the summer season 2005 and the daily operations of the hotel.

Menorca, Spain

Sales executive for the 8 hotels of IBB in Spain. Preparing and executing the sales actions for the vacational hotels in Menorca and in the Pyrinees. As well as the urban hotels located in Palma de Mallorca and Vigo.

Barcelona, Spain

Recepcionist at the AC DIPLOMATIC hotel with 211 rooms and a category of 4* stars, in Barcelona. Tasks in charge; Check in, check out, reservations, invoicing, guest attention as well as concierge services. After the first year I was promoted to Assistant of the from desk manager.

Certificate In Marketing, Marketing

Master, Gestión Y Dirección De Empresas Turísticas

Diplomada, Turismo