Freelance Content Writer: - Creating inspiring web content (EN>< ITMain field of expertise: iGaming

- Development of personalized English language study plans using the WSE method and digital platform, satisfying the needs of individual students.- Establish long-term relationships of trust with students in order to allow them to achieve their educational goal and to maximize purchase of new study paths thanks to an excellent personalized follow-up service.- Help in managing company social channels.

- Reviewing and moderating Italian online content for a Fortune 500 company with high accuracy at a fast pace.- Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.- Evaluate and make decisions in accordance with defined policies and guidelines.- Report and provide feedback on trends, common end-user mistakes and questions to the manager, in a timely manner.- Escalate violations of client policies and instances of fraud using internal tools and processes.- Escalate concerns relating to user Trust & Safety to internal teams.

- Responsible for Hästens Malta (which is part of the Maltese luxury furniture company FORM) brand strategy, including the creation of style guides, brand guidelines, brand vision and value propositions for short as well as long term. Managing Hästens Malta social media and website ensuring all content is presented in an attractive and professional manner. This included social media artwork creations and content writing (www.form.com.mt/blog, www.hastens.com/en/store/malta/msida/valleyroad, https://www.facebook.com/Hastensmalta), PS photo resizing, AD campaign set up using Facebook Business Manager. Maintaining www.form.com.mt website, uploading photos of products, creating listings for the new items and ensuring informative descriptions are uploaded correctly.- Responsible for coordinating and monitoring Hästens Malta advertising campaigns, PR and events organisation. Handling all promotional activities (in-store and online) whilst coordinating with the Sales Director. Delivering reports on sales and adv campaigns performance.- Monitoring marketing trends and keeping a close eye on competitive products in the marketplace to increase Hästens brand awareness and sales. - Conducting showroom appointments, handling telephone/internet inquiries about products and generating proposals whilst providing a memorable customer experience.- Responsible for overseeing QC issues whilst constantly collaborating with the Swedish HQ and the Maltese buying team. - Visual Merchandising duties: coordinating the Showroom's VM calendar; creating new in-store displays whilst always ensuring Hästens VM guidelines are followed.

- Fashion and Interior Design writer at VIDA Magazine http://www.vida.com.mt.

- Managing advertorials and advertising projects for Maltatoday portal www.maltatoday.com.mt and Maltatoday newspaper, Gourmet Magazine and Xtra TV program - from sale to publication whilst simultaneously working with my clients, the newsroom, the graphic designers and the TV studio.- Supporting the team in the creation of layout for ADV, website and newsletters.- Research and develop social and internal materials.- Responsible for preparing, participating and presenting client presentations.- Overseeing artwork, design and photography for Gourmet Today magazine, VIDA Magazine, The Architect and MT special supplements.- Developing a strong sensitivity for ADV, digital design and typography across all channels.- Commissioning articles to freelance writers and reviewers.- Responsible for managing and writing Q&A interviews, press releases, editorials and online sponsored content (whilst always following SEO principle).- Liaising with various presses (national and international) with regards to Maltatoday's supplements and magazines. Liaise with third parties and other departments for content production and distribution.

- As part of the back-office team in London I managed complex hospitality and commercial projects and liaised with the Italian HQ for international interior design projects.- Supported, assisted and coordinated the UK's Sales Representatives as well as the UK's showroom team. - Represented the company at live events across the UK as well as actively participated in branding initiatives for the Dedar and Hermès.- Worked with the Sales and showroom teams on all customer enquiries, clients orders and requests, telephone calls, emails and all ad hoc duties. - Performing administrative tasks and back office duties (being the link for all communications between the UK sales team and the UK's B2B clients- interior designers). Processed payments and took care of the invoice process. - Use of Dedar internal IT / CRM systems as well as Microsoft Office and Outlook.

- Proactively coordinate and manage all DG interior design projects from beginning to end for the Italian market as part of the London-based back-office team.- Managing all sales orders confirmed by Italian clients (architects, interior designers, retailers) and liaising with teams such as buying, logistic and finance to ensure the smooth running of all operations.- Effectively able to handle complaints / issues and all communications between Italian key accounts and DG suppliers. - Back office duties.- Supporting the Italian country managers whilst building strong relationships with them.- Maximise IT system such as MS Office, Mertex, Outlook etc.MARKETING DUTIES : - Responsible for translating all marketing material such as brochures and catalogues from English into Italian. Developed strong editing and proof-reading skills.- Translator of the company’s website from English into Italian (https://www.designersguild.com). - Planning and managing all marketing activities for the Italian market as well as PR projects and company's events in collaboration with the London HQ and the Italian sales representatives, Italian interior designers, architects and Italian B2B clients.

- Managed diverse customer needs (new sales, after-sales support and general enquiries) for multiple channels including Direct Mail, E-Commerce, Business Sales, Customer Service and Retail for the Italian, the European and the UK markets.- Pro-actively seek out, develop and respond to sales opportunities and maximise accordingly.- Contribute to monthly departmental sales plan achievement through team work.- Meet personal sales plan and departmental KPIs.- Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures.- Take ownership for all customer follow up, logging actions at all times.- Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.- Maximise IT systems (Compass, JDE, Kana, Outlook).I also worked at Tiffany & Co. with the same role in a previous contract (10/2015 – 02/2016)

(Part time position, whilst I carried out my studies at University)- Provided an exceptional customer service and offered a complete travel service to Alitalia’s passengers. This demanded excellent telephone and communication etiquette and be able to resolve issues in a polite and professional manner as well as the ability to work effectively on my own initiative.- Use of ARCO - Alitalia Airlines' reservation system to make flight arrangements, generate a reservation, view current reservations and check passenger lists. Use of CRM (Customer Relationship Management) to create and maintain better customer relationships.