Ester S. Email & Phone Number

Las Palmas De Gran Canaria, Cn, Es

Las Palmas De Gran Canaria, Canarias, España

Teaching Spanish to foreign people who nowadays live in the island inorder to teach them how to communicate in different fields such asthe restaurant, the supermarket, the doctor or how to apply for a job

Las Palmas De Gran Canaria, Canarias, España

get brit! is an organisation created to develop the knowledge and learning of languages with a presence in over 200 schools around Spain and 10 of them are in the Canary Islands spread over Gran Canaria and La Palma. My main tasks are the next ones: - Supervisor of Trinity College London exams. - Spanish teacher for foreigners. - Coordination of the 10 schools.- Management, organisation and openings of schools. - Management and assistance of students. - Coordination and selection of teachers. - Marketing services. - Social Media management.

Las Palmas De Gran Canaria Area, Spain

Marketing and Communication Manager in an e-commerce agency.- Leading the Marketing department in order to achieve the goals of each project in the agency. From 8-10 projects in different fields such as fashion, footwear, health, organic beauty and cosmetics in a B2B way.- Content creation in order to improve SEO by creating content both in English and Spanish.- Collaborating with the team and the client to create the monthly marketing calendar.- Planning the e-commerce marketing calendar: creation and planning different marketing actions with the purpose of generating traffic and increase the conversion. - Elaboration and planning of influencer strategies: search, contact and negotiation for different projects such as fashion and organic beauty.- Managing of social profiles in different projects and scheduling the content both visual and written. Customer care service in order to give a fast answer to the questions suggested by the final client (B2C).- Creation and planning of Facebook ads campaigns: promotions and remarketing together with the creative team.- Budget control set up for each project and constant search of profitability.- Client management to keep the client’s platform by improving the content.- Follow-up and analysis of marketing campaigns.- Report creation about the results obtained in each marketing action.

Prague, The Capital, Czech Republic

International company dedicated to the sale of contact lenses online with presence in 15 European countries. During this period, I had the pleasure to develop great professional skills by managing the opening, development and boosting of the Spanish website. In order to accomplish all these facts, I performed the following functions: - Social media: leading the creation of campaigns for our 15 websites. Competent content creation both visual and written, analytics, Insights and KPI´s.- Marketing: Google Analytics, SEO, price comparison engines, sales partners, creation and translation of Newsletters and emails.- Communication: PR, bloggers, influencers and press releases. - Team Leading: project management, training and coaching new colleagues.- Customer service: customer, partner and order management. Logistics: online and on phone. Using Spanish, English and French on a daily basis.

Prague, Czech Republic

During this period, I was given the task of being the Head of Customer Care for the three countries mentioned above and also I was the Assistant Manager of CC for all the countries we operate. I developed the next functions: - Control and supervising of Country Managers- International relations- Globalisation of processes and adapting them to the cultural distinctions- Trainings and coaching

Praga, República Checa

BlueLink International CZ is an international customer care center which belongs to Air France. The main tasks I performed were the next ones:- Give information about lost or damaged luggages.- Contact the airports worldwide in order to ask for more information if necessary.- Customer service in two languages: Spanish and English.- Used programs: Amadeus, World Tracer, Fénix and Fidelio.

Las Palmas, Spain

Tutoring to students of all ages. From 7-year-old children to adults. My main duties were the next:- Give support in English language through games, listenings, videos, essays, speaking and grammar to primary, secondary, pre-university, language school and PET (Preliminary English Test) students.

Santa Cruz De Tenerife, Spain

Leisure activities with the clients and Public Relations. Internally, I developed administrative tasks such as prices, contact with suppliers, creation of shifts, inventories and briefings with other departments.

Margate, Reino Unido

Spanish teacher for adults.

Margate, Reino Unido

Spanish Assistant for children and teenagers.

Las Palmas De Gran Canaria Area, Spain

Customer service, booking management, rental of all the available material, returns and file management.

Cardiff, United Kingdom

During my Erasmus in Cardiff (Wales), I taught Spanish to university students.

Master'S Degree In Teaching Compulsory And Preuniversity Secondary Education (English Language)

Translation, Interpreting And Communication, Traducción E Interpretación

Postgrado En Community Manager & Social Media, Social Media & Community Management, 8,14

Beca Erasmus