Eric Stetson, Csm, Ssm, Pmp Email & Phone Number

• Wipro Consulting.PMO Agile Lead – Retail – Sept 2023 – Nov 2024. Led Project Management support for a newly implemented Oracle Global ERP Platform
• Initiated and led transition of development support team from Scrum to Kanban framework, increasing team output by 20%.
• Collaborate with product owners and key stakeholders to ensure alignment on project goals, manage dependencies, and address impediments, facilitating clear communication and transparency throughout the project lifecycle.
• Utilized metrics (e.g., velocity, burn-down charts) to monitor team performance, make data-driven decisions, and communicate progress with stakeholders.Program Coordinator – Health Care Provider, Feb 2023 – Aug 2023..
• Primary contact for project inquiries, clarifications, and updates, partnering with cross-functional development teams and business stakeholders to ensure the behavioral healthcare application met company objectives.
• Utilized data analytics to identify bottlenecks and implemented contingency plans, achieving a 20% reduction in project delays and a consistent record of on-time delivery.

Philadelphia, Pennsylvania, US

• Provided mentorship and coaching to Scrum Masters and team members on Agile principles, practices, and methodologies, helping to cultivate high-performing teams that embrace self-organization and accountability.
• Organized and facilitated Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring effective participation, and fostering a culture of continuous improvement within the.
• Utilized metrics and KPIs to assess team’s performance and identified areas for improvement, provided actionable insights to drive team productivity and enhance delivery quality.
• Conducted Agile maturity assessments to gauge team progress and identify areas for improvement, facilitating targeted coaching and training sessions
• Implemented feedback loops and facilitated retrospectives to identify actionable insights, resulting in measurable improvements in team performance and morale.

Santa Monica, California, US

• Served as the primary liaison between customers and internal teams for an enterprise-focused value-added reseller of IT solutions and services to Fortune 100 companies, fostering strong, long-term, and profitable.
• Ensured contract compliance, timely project delivery, and budget adherence while managing invoicing and billing for assigned accounts.
• Monitored project timelines, budgets, and client satisfaction metrics, proactively identifying and resolving issues to maintain on-time and within-budget project delivery.
• Led cross-functional teams to deliver tailored IT solutions, collaborating with Sales, Technical Support, and Product teams to ensure seamless implementation and ongoing client success.

• Provided mentorship and coaching to Scrum Masters and team members on Agile principles, practices, and methodologies, helping to cultivate high-performing teams that embrace self-organization and accountability.
• Organized and facilitated Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring effective participation, and fostering a culture of continuous improvement within the.
• Utilized metrics and KPIs to assess team’s performance and identified areas for improvement, provided actionable insights to drive team productivity and enhance delivery quality.
• Conducted Agile maturity assessments to gauge team progress and identify areas for improvement, facilitating targeted coaching and training sessions
• Implemented feedback loops and facilitated retrospectives to identify actionable insights, resulting in measurable improvements in team performance and morale.

Boston, Massachusetts, US

• Provided mentorship and coaching to Scrum Masters and team members on Agile principles, practices, and methodologies, helping to cultivate high-performing teams that embrace self-organization and accountability.
• Organized and facilitated Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring effective participation, and fostering a culture of continuous improvement within the.
• Utilized metrics and KPIs to assess team’s performance and identified areas for improvement, provided actionable insights to drive team productivity and enhance delivery quality.
• Coached and mentored Scrum Masters and development teams, enhancing Agile maturity and best practices across the organization.

Consulting company providing technical support and guidance to nonprofit organizations, small businesses, and residential locations. Services provided include: Drupal Website development & hosting, wireless networking, Microsoft Office training, home office setups, and on call technical support. Provide technical training in Basic PC/Vista, MS Word, and MS.

Somerset, New Jersey, US

• Engagement Manager/Scrum Master – Financial Services (Consultant) Aug 2018 – Feb 2019Successfully delivered a real-time monitoring solution for batch and online transactions, enhancing operational efficiency for the.
• Worked closely with the client team to assess, define, and implement monitoring requirements, ensuring alignment with business objectives and identifying key performance indicators to enhance visibility into system.
• Created prototype screens and prioritized user stories for offshore development of dashboard panels.Agile Team Facilitator – Pharmaceutical PBM (Consultant) May 2017 – July 2018Guided the Claims Adjustment team through.
• Facilitated positive change by advising on tools and processes that highlighted the value of agile development.
• Promoted a culture of continuous improvement through daily standups, team norming meetings, and sprint retrospectives.
• Provided leadership and mentoring team members, fostering their professional growth and success. Program Manager – Pharmaceutical PBM (Consultant) Mar 2014 – Apr 2017. Responsible for the overall coordination of Claims.

New York, NY, US

• Delivered project management leadership for a $65M corporate financial conversion, guiding project managers through the transition from multiple monolithic systems to Oracle ERP Financials.
• Developed project methodologies and templates for 14 senior project managers, standardizing processes across multiple initiatives.
• Coordinated resource allocation across 16 project tracks to maximize efficiency and ensure optimal use of shared resources.
• Assisted in the design, implementation, and operations of a 24/7 command center to support a critical three-week application cutover.

Planned and coordinated the simultaneous management of numerous development projects from inception to successful implementation. Responsibilities include: defining project scope and deliverables with clients, creating comprehensive project plans, monitoring progress and budget against project plan, facilitating change management process, and providing.

Provide Technical consulting to various companies.

New York, NY, US

Manage technical team of programmers in diverse locations around the world. Work with client to determine requirements necessary to support business. Develop project plans for supported applications to ensure that objectives are accomplished within prescribed time frame and funding parameters. Monitor project's progress and modify time lines and work.

Dallas, TX, US

Worked on a team responsible for the development and support of a new AT&T Long Distance Billing System.

Mini-Mba Certificate Program, Global Business

Agile Management Certification, Information Technology Project Management

Bs, Mis

Advanced Master Certificate In Is/It Project Management, It Project Management

Master Certificate In Applied Project Management, Project Management

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management