Estevan Zaragoza Email & Phone Number

Joshua, Texas, United States

I played a crucial role in ensuring the smooth operation and success of all aquatic programs.My responsibilities include:Program Development and Management: I developed, manage, and supervise swim lessons to ensure a safe and high-quality experience for all participants.Staff Coordination: I hired, interviewed, schedule, and supervise lifeguards and swim instructors, ensuring they maintain current certifications and follow safety protocols.Pool Maintenance: I oversee daily pool operations, ensuring the pool and equipment meet all health and safety regulations.Participant Engagement: I maintained records of attendance, monitor payments, and ensure participants complete skill evaluations and receive certificates.Community Interaction: I built and maintained relationships with parents, participants, and vendors, ensuring excellent member service.My role is vital in creating a safe, enjoyable, and educational environment for all members of the community.

Joshua, Texas, United States

Lead and mentor a team of membership service representatives, focusing on professional development through training initiatives and performance evaluations. Foster a positive, collaborative environment centered on delivering the organization's mission and values.Optimize membership operations by implementing efficient processes for new member onboarding, renewals, cash handling procedures, and daily financial reconciliation.Leverage membership data and analysis to identify opportunities for retention strategies and growth initiatives in close coordination with department leadership.Address member inquiries and resolve complaints through strong communication abilities, creative problem-solving skills, and an unwavering commitment to providing an exceptional service experience.Maintain an organized, welcoming front-line environment by enforcing policies and procedures while creating a positive atmosphere for members and guests.

Godley, Texas, United States

Managed all aspects of restaurant operations, including staffing, scheduling, inventory, and budgeting.Implemented new policies and procedures to improve efficiency and customer satisfaction.Analyzed sales data and made operational adjustments to increase profitability.Provided exceptional customer service and resolved customer complaints effectively.

Godley, Texas, United States

Oversaw daily kitchen operations, ensuring adherence to food safety standards and quality control.Trained and supervised kitchen staff, maintaining high productivity and teamwork.Managed inventory levels, placed orders with vendors, and controlled food costs.Assist the General Manager in administrative tasks and customer service.

Alvarado, Texas, United States

Fort Worth, Texas, United States

Prepared and served breakfast to hotel guests, ensuring a clean and well-stocked area.Provided friendly and efficient service, addressing guest inquiries and concerns