Estevao Nieto Email and Phone Number

Investigated payments alerts (eg. B365, BOL) and cases created for potential fraud utilizing numerous tools and internal softwares.Outbound calls on suspect transactions, fraud.Direct contact with Business owners in order to prevent future fraud.Liaise & establish relationships within the organization, and other 3rd parties to assist with early detection/prevention of funds that have left Bank of Ireland fraudulently.Work closely with the other teams within the Group Fraud with… Show more Investigated payments alerts (eg. B365, BOL) and cases created for potential fraud utilizing numerous tools and internal softwares.Outbound calls on suspect transactions, fraud.Direct contact with Business owners in order to prevent future fraud.Liaise & establish relationships within the organization, and other 3rd parties to assist with early detection/prevention of funds that have left Bank of Ireland fraudulently.Work closely with the other teams within the Group Fraud with a view to identifying fraud scams and trends in sensitive time to prevent fraud spread.Design and implementation of new process, rules changes to improve efficiency and reduce fraud losses.Adhere strictly to audit requirements and procedures.Strategic initiative to assist the investigation team with extra information providing better understanding on a case to case basis.Review all alerts from external sources, including VISA, FICO, to ensure that appropriate actions are taken to mitigate fraud. Show less

Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers accounts.Monitor suspicious credit card activity of over 40 customers on a daily basis and online orders using company's fraud technology software.Contribute to the creation of fraud rules by providing analytical data to support decisions.Verify activities through outbound calls and/or send “Potential Fraud Alert” emails/texts to customers.Responsible for… Show more Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers accounts.Monitor suspicious credit card activity of over 40 customers on a daily basis and online orders using company's fraud technology software.Contribute to the creation of fraud rules by providing analytical data to support decisions.Verify activities through outbound calls and/or send “Potential Fraud Alert” emails/texts to customers.Responsible for maintaining knowledge of fraud situations in the industry.Report risk information and findings to the immediate supervisor in order to build a report.Actively participate in team meetings; sharing information and making suggestions for improvements to fraud operations.Review all alerts from external sources, including VISA, FICO, to ensure that appropriate actions are taken to mitigate fraud. Show less

Delivered excellent customer service.High level of attention-to-detail.Daily reports to management areas.Establish standards and procedures for workers and ensure adherence to them.Monitoring workplace methods and practices to ensure safe operating procedures are followed.

Monitoring workplace methods and practices to ensure safe operating procedures are followed.Establishing standards and procedures for workers and ensure adherence to them.Conducted site inductions, toolbox meeting and quality audits.Ensured assigned duties are carried out and resources are efficiently utilized.Monitors product quality periodically, reporting problems to mitigate safety issues.

Team management focussed on producing content for the League of Legends Brazil game and League of Legends E-Sports on Facebook.Writing and producing content for Facebook, Instagram and Twitter for League of Legends.Strategic planning.Behavior Analysis.Analysis of metrics and benchmarks reports.Content optimization.Facebook ads.SEO tools.Community Management.

Development and execution of external communications initiatives.Management and monitoring of consistency and application of brand guidelines .Responsible for institutional website content update.Coordination of local production of printed communications materials.Coordination the development of media plans for advertising campaigns.Budget Management.

Social Media Analysis.Internal Marketing.Content creation.Coordination the development of media plans for advertising campaigns tracking and measuring the agency's results.Responsible for "Estrela Apsen" program.

Social Media Analysis.Homepage and content.Update appointment calendars and schedule meetings/appointments.Customer Service.Established efficient workflow processes.Development and implementation of all marketing activities.