Esther Alatishe Email & Phone Number

Nigeria

1. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.2. Serve as the primary point of contact for clients needing technical assistance.Communicate effectively with clients to understand and troubleshoot their issues, providing clear and concise solutions.3. Diagnose, troubleshoot, and resolve client technical issues ranging from email delivery, DNS issues, Outlook issues and Microsoft Teams issues in an accurate and timely manner. 4. Take incoming support queries, understand their priority levels and assign them to the relative support technician and department.5. Work extensively on improving quality and line efficiencies by applying various tools for Problem-solving methodology.6. Provide a communication channel for customers so that customer issues can be resolved effectively and in the least time.7. Provide prompt and efficient troubleshooting, both remotely and through physical visits when necessary.8. Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.

Lagos, Nigeria

1. Provided technical assistance for Microsoft 365, Exchange, domain and web hosting, and Google Workspace issues.2. Guided customers through the process of installing the software on their machines and starting up the program for the first time.3. Monitored Service Level Agreement (SLA) effectiveness and the support team's success rate.4. Developed training materials and conducted comprehensive training sessions for clients and colleagues on the effective use of Microsoft 365, Exchange, and Google Workspace.5. Deployed cloud-based application environments (Microsoft 365, Google Workspace, Email Signature etc.) for seamless operations and borderless collaboration.6. Perform data migration from other email platforms to Microsoft 365 and Google Workspace and between both.7. Answered incoming calls from customers and provided diagnostic support products.8. Escalate calls as needed to the appropriate department for more in-depth technical/diagnostic assistance.

1. Provided exceptional proactive support for customers to solve technical issues on hardware and software products.2. Assisted the Technical Support and Deployment Team in serving clients.3. Diagnosed and troubleshoot technical issues4. Guided clients through step-by-step actions to resolve technical issues.5. Provided prompt and accurate feedback to clients.6. Facilitated onboarding sessions for new staff members.

Ikeja, Lagos, Nigeria

Lagos, Nigeria

1. Cultivated and maintained positive relationships with clients, providing personalized assistance and addressing inquiries promptly.2. Responded to customer concerns and issues, working diligently to resolve problems and enhance overall satisfaction.3. Maintained up-to-date knowledge of the bank's products and services, guiding clients on suitable banking solutions.4. Resolved over 100 inquiries, significantly boosting customer satisfaction and experience.

Victoria Island, Lagos

1. Provided a positive customer experience to all clients via phone and remote access by working efficiently and courteously towards the resolution of all user queries, concerns and problems.2. Implemented Office 365 and Azure infrastructure for clients.3. Provided technical support and training on Office 365 to managed clients.