1. Respond to customer inquiries via phone, email, chat, or social media. 2. Resolve customer complaints, concerns, and issues.3. Provide product/service information, guidance, and support.4. Handle returns, exchanges, and refunds.5. Escalate complex issues to senior teams or management.6. Offer personalized recommendations and solutions.7. Identify and address customer concerns to prevent future issues. Collaborate with internal teams

1.Preparing of account payable and receivables journals for posting using accounting software.2. Creating and processing invoices using Oracle suite software3. Cross checking invoices with payments and expenses to ensure accuracy.4. Sending bills and invoices to clients.5. Filing of tax obligation to authorities • Responding to email and filing of documents.6. Handling petty cash.7. Preparing of account receivable invoice and bank reconciliation

1. Bank deposits2. Updating of cash book daily.3. Receive payments by cash, cheques from customers. 4. Guiding and solving queries for customers.

1. Daily entry of cash transactions into journals and ledger Stock taking2. Handling of account receivable duties and petty cash3. Bank deposits and filling of tax obligations to authorities (SSNIT, VAT, WITHHOLDING Tax)4. Monitoring of automated stock movements received from the logistics partner, validating and resolving any transaction failures.5. Maintaining and updating stock control.6. Handling of physical stock checks and book-to-book reconciliation tasks and at the warehouse as required.