It is tiring to manage irate customers, and you can't deny this fact. This is why you need all the help you can get by hiring a trained customer service representative who is empathetic, actively listens to complaints, troubleshoots effectively, supports your customers, increases customer loyalty, enhances customer relationship management, etc.As a trained empathetic customer service representative with over two years of experience, I have helped remodel an organization's customer base by actively listening to their complaints and escalating unresolved issues to the escalation and resolution team.The importance of hiring capable hands who can also manage your irate customers, cannot be overemphasized, and I'm here to ensure adequate and smooth customer service at all times.I'm also a professional executive administrative virtual assistant who ensures that your organization's operations run smoothly, data is entered accurately, data is managed and secured, meetings and calls are logged, tasks are all done, emails and calendars are duly managed, meetings scheduled, etc.I am an all-hands-on-deck executive administrative virtual assistant who knows how important the day-to-day activities of a running organization are; therefore, I ensure that tasks are appropriately coordinated, and everything is in order.Running an organization can be swift and successful with a power team who understands the worth you give to society, and that they should help you stand tall by all means.If you would love to get an exceptional customer service representative and an executive administrative virtual assistant like me on your team, kindly send a direct message or email ✉️ tayobabatunde79@gmail.com for further discussion.Best regards.
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Customer Service RepresentativeBam And Allied Jan 2021 - Feb 2023NigeriaCreated customer tickets and assigned some to other team members for swift troubleshooting and resolution.Received over 100 calls and 50 emails daily.Managed irate customers effectively to prevent further outburst.Managed customer relationships smoothly by listening actively to customers, showing empathy, and above all, ensuring that their complaints were handled.Handled the troubleshooting of customer complaints, and in some cases, escalated complex and unresolved issues to the appropriate authority.Increased the customer base by 30% through effective customer service.Supported customers via phone, email, and On-line Chat Support channels like Zendesk, Hubspot, and Intercom.
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Administrative AssistantMinistry Of Environmental And Forestry Nov 2018 - Sep 2022Gombe, Gombe State, NigeriaManaged the calendar and emails for the executive officers and administrators.Created and coordinated tasks amongst team members, to enable a multitasking operation in the organization.Logged calls and meetings held by the administrators, executives, etc, for future reference.Scheduled meetings for administrators and executives, and ensured the meetings were held by following up with reminders.Prepared presentations for the executives and administrators.Entered the organization's data into the database using Microsoft Excel and Google sheets.Managed files in the organization.
Esther Babatunde Education Details
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Zenith University College Ghana
Frequently Asked Questions about Esther Babatunde
What is Esther Babatunde's role at the current company?
Esther Babatunde's current role is Customer Success Manager specialist|| Customer Service Representative|| Phone, Email, and Online Chat Support Specialist||Email and Calendar Manager.
What schools did Esther Babatunde attend?
Esther Babatunde attended Zenith University College Ghana.
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Esther Babatunde
Customer Support Analyst | Microsoft Excel | Sql | Power Bi | Zendesk | Generating Insights | Customer Support SpecialistNigeria -
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