Esther Li En Chee Email & Phone Number

United Kingdom

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Built and established the Client Success function from inception, including developing end-to-end internal processes, hiring and training a dedicated team, automating workflows, and defining quarterly KPIs.- Managed client portfolios across APAC markets throughout their entire client lifecycle including onboarding, training, business reviews, and renewals. - Liaised with key senior client stakeholders to co-create and deliver client success plans. - Maintained a high retention rate and higher-than-industry engagement rate across all client portfolios, including securing several multi-year renewals. - Collaborated cross-functionally with Sales, Product, and Operations to deliver new product offerings and optimise client experiences based on user data and insights. - Identified collaboration and expansion opportunities with existing clients to increase brand visibility such as case studies, client referrals, and public speaking events.- Led the development and delivery of training curriculum anchored on industry, clinical, and HR trends to engage users and drive adoption.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Oil & Gas Cyber Security Organization -Developed an end-to-end change management strategy for the deployment of behavioral change campaigns, culture change assessment, and capability development impacting over 50,000 employees globally. -Led the development of key communication and stakeholder engagement materials (e.g. leadership memos, email communications, leadership engagement decks, pamphlets) to ensure user adoption.-Developed key training materials and led a team of two in providing training administration and delivery support to ensure the successful upskilling of impacted end users. -Led engagements with key stakeholders ranging from executive to senior manager level on a daily basis for project delivery, buy-in and programme management updates.Oil & Gas Integrated Refinery & Petrochemical Complex - Industrial Pervasive Wireless Programme -Designed and deployed an advanced IoT network infrastructure (i.e. Industrial Pervasive Wireless) across an integrated refinery, cracker and petrochemical plant impacting ~1000 workers. This technology serves as a key enabler to realize the vision of next generation smart plants that operate at the highest efficiency level while ensuring worker safety and productivity site wide.Oil & Gas Integrated Refinery & Petrochemical Complex - Collaborative Excellence Programme-Designed an Operating Model covering organization structure, process flow, job descriptions, and governance framework that is aligned with the organization’s strategic intent and capabilities.-Developed a Competency Framework that details the organization’s capability development approach and mapping of leadership, foundational and functional competencies.-Developed a Change Impact Assessment to measure the implemented solution capabilities' effect on the organization and identify the appropriate change interventions.

Sheffield, United Kingdom

-Conceived and carried out an independent research project on the barriers to effective communication between different stakeholder groups within a business management school with ~200 academic and professional service staff-Research process involved interviewing members of different stakeholder groups, analyzing and interpreting over 15 hours of qualitative data, and presenting feedback and moving forward recommendations for improvements back to the organization

Selangor, Malaysia

Master’S Degree, Occupational Psychology

Activities and Societies: Business in the Community's Speak Out Competition Dissertation Title: Exploring the barriers to effective.

Bachelor’S Degree, Psychology

Activities and Societies: Malaysian and Singaporean Society (MASSOC), Massoc's Annual Dinner and Dance, International Cultural Evening.

Foundation Degree, Foundation In Arts

Activities and Societies: World Tourism Day Event, Annual Talent Showcase, HELP Orientation Night, HELP Photography Club