Skilled housing professional with over 29 years' experience in social housing. I am passionate about delivering great outcomes for customers, working with residents and colleagues to ensure the customer voice is gathered, heard and acted upon. I am positive, enthusiastic and focused. I coach and support teams to improve services and work together to deliver a great customer experience. I am excited to bring my skills and knowledge to create think together consultancy, working with organisations to connect the full potential of insight, reflection and learning to improve customer experience and services. Our model and approach can be used to deliver a wide range of outcomes and activities – creating actionable insights from organisational data, review and create service delivery models and approaches, policy and strategy work, customer engagement approach and models to crisis management. At think together we bring 50 years collective knowledge and experience of the social housing sector and understanding of regulatory and legal requirements. Professionally qualified and Chartered Members of the Chartered Institute of Housing. Our experience in senior management roles in a large, diverse housing provider has given us direct and up to date experience of the current social housing environment. We know the challenges the sector currently faces and the impact this is having on customers, colleagues, and organisations. We can deliver practical interventions on how to engage with customers, build trust and hear the whole customer's voice. We will ensure the customer voice is championed, heard, and acted upon. We collaboratively transform services which deliver excellent customer experiences and positive outcomes for residents.