Esther Coronado Email & Phone Number

San Diego County, California, United States

• Hold responsibility for designing, developing, and delivering standard and custom SSRS reports within the CommunityDevelopment application to government clients.
• Increase jurisdiction employee’s productivity by creating custom reports based on city employees specifications, and deliver on expected due dates including stored procedures and sub-reports.
• Configure SSRS instance on client’s environment for seamless integration within CommunityDevelopment.
• Create financial export routine to export financial transactions from CommunityDevelopment application to be integrated with ADG, Cayenta, Eden, Freedom, Munis, Naviline, New World, One Solution, Peachtree, Plus, Tyler.
• Improve jurisdiction permit tracking by converting 300 + Crystal reports into SSRS reports for new CommunityDevelopment software version.
• Revamp SSRS reports to enhance usability and consistency for CentralSquare clients.

• Provided client support of CRW software and web based applications by troubleshooting with clients to resolve issues or to configure their system to meet desired expectations.
• Verified software defects and document issues in internal bug system.
• Identified customer service issues and drove escalation in resolution efforts.
• Effectively tracked inbound calls in internal database system for historical reference and documentation.
• Modified Crystal reports for expected outcome and results.
• Supported internal departments in testing and customer requirements.

• Managed all software resource files, including string texts, fonts and graphics by creating new text strings or modifying existing strings and integrating them into cellular phone software.
• Monitored all software code check-ins to ensure consistency throughout all relevant software files.
• Provided and integrated Spanish translations throughout all relevant software files.
• Fixed and troubleshot issues by reading and manipulating software code.
• Tested and verified software is working as designed.
• Created displays and textboxes to be used in cellular phone software.

• Enforced software quality within cross functional departments including software development, product test, program managers, project managers, human factors, etc.
• Administered and dispositioned software bug’s status, dates, and other field information in internal database.
• Conducted daily software bug meetings to review all issues, deadlines and statuses for each project.
• Enforced business processes and policies for software quality.
• Participated in task forces and special projects for on-time project delivery.
• Provided training of applications and tools.

• Provided excellent customer service in a diverse call center environment for end user issues with cellular phones including warranty issues.
• Resolved numerous problems with end users on a daily basis.
• Created accounts for end users and agents within internal system.
• Provided secondary support for supervisors and managers in account creations.
• Assisted with warranty and repair issues.
• Assigned as the primary contact with the receiving department for orphan packages.

• Interacted with clients on a daily basis; provided great customer service as shown in performance evaluations.
• Evaluated other branch location’s customer service performance.
• Performed numerous transactions efficiently and without error.
• Used multiple computer systems.
• Processed time cards for the hourly employees.
• Handled large cash balances of $25,000.

Bs, Business Administration/Ids

Education record