I assisted in managing 35 employees. Approved Timecards and PTO, managed sensitive employee issues with confidentiality, provided backup coverage for multiple managers and team leads, created, and provided daily production and utilization reports to executive managers, trained new hires as needed and coached team leads on performance while evaluating skills learned and applied within the team setting.

Assisted both Managers in the department with the daily assignment of duties, ran reports, trained new hires, attended meetings, and answered staff questions. I helped to create new reports based on department changes, updated rule sets with IT to make sure merged documents ran correctly based on staff feedback, and performed one-on-ones with team leads.

I provide updated information to our clients advising the status of their case. Analyzed clients requests and established procedures and processes to meet clients deadlines. I train new staff and create manuals for reference. I created spreadsheets to reconcile costs incurred and refunds issued for use in client inquiries. I strive to build a culture of confidence with our clients so that our clients know my team is able and capable of handling any issue that might arise.I never missed a deadline for a client audit. Voted employee of the month by my peers.

Balanced weekly store reports for 22 stores. Processed invoices weekly for stores assigned to me. Profit and Loss backup. Cross trained within the department to fill various positions and assist multiple people with tasks. Balanced bank reconciliations and various other duties as required.

Arranged and scheduled deliveries of inbound and outbound freight from rail yards to clients. Processed and distributed payroll to drivers. Handled emergency calls and equipment issues. Reviewed DOT logs for accuracy. Treated owners operators and company drivers with equal respect and opportunity.

Assisted clients in clearing imported cargo through U.S. Customs utilizing electronic clearing system. Arranged fro shipments to be delivered to clients once cleared through customs. Collected on aging accounts receivables. Prepared and invoiced clients for work performed and funds distributed on clients behalf.

Set up new enrollment participants in health insurance system ensuring accuracy of enrollment. Promoted to Hospital Data Entry where I was the fastest data entry person for 1.5 years. Promoted to Hospital Claims Reviewer where I reviewed and paid hospital claims incoming for insured persons from area hospitals. Was the top reviewer for 11 of 12 months within the department.