Esther Dickson Email & Phone Number

Etobicoke, Ontario, Canada

Toronto, Ontario, Canada

LOFT COMMUNITY SERVICESADMINISTRATIVE ASSISTANT FEB. 2024 - DateKey ResponsibilitiesOrganizing and maintaining office operations.Managing office supplies and equipment.Ensuring a clean and organized workspace.Assisting with administrative tasks such as filing, data entry, and correspondence.Scheduling appointments, meetings, and travel arrangements for senior executives in the organization.Handling incoming and outgoing communication (phone calls, emails, etc.).Liaising between different departments or teams in treating requests and redirecting queries.Coordinating schedules and activities that are assigned to me.Communicating effectively with internal and external stakeholders.Maintaining accurate records and databases.Organizing and archiving documents.Ensuring compliance with relevant policies and regulations.Assisting in the planning and execution of events, meetings, or conferences.Coordinating logistics such as venue booking, catering, and guest lists.Providing on-site support during events.Key AccomplishmentsSupported in organizing board meetings.Prepared memos for the chief executive officer.Maintained up to date supplies for the organisation.

Prepared and coordinated schedules, correspondences, and submissions, Health Safety and Environment, including reports forms, memos, including labour relations and other information to be processed.Controlled all incoming and outgoing mails, telephone calls, and interfaced and re-routed direct enquiries or communications as necessary to appropriate staff within the company.Supervised clerical staff, assumed responsibility for planning, scheduling, assigning, instructing, and checking quality of work on a continuous basis in addition to providing advice and guidance on problems encountered.Managed and coordinated administrative services relative to communication, project coordination, records management, domestic and overseas travel, transportation, and accommodation arrangement.Prepared presentation and documented minutes of meeting and prepared action points on all the companywide meetings.Reviewed and investigated financial variances and worked with other team members to resolve discrepancies.

Nigeria

Overseed the interpretation of guidelines, directives, and procedures.Processed business and individual customer transactions accurately by determining their eligibility and updated electronic databases simultaneously.Collected and processed payments, issued refunds, and reconciled payments with transactions. Documented supplied goods and played a pivotal role in their accurate listing for streamlined inventory management.Arranged meetings with internal staffs, senior management, and external groups as required. Answered incoming calls and received client complaints and directed it to appropriate departments.

•Inspected and sorted the products supplied • Ensured goods met the quality and standards set by the Company • Documented the invoices of the goods supplied Provided quality in-person, front counter customer services with timely and accurate information related to government programs, products, and services in respect of the retail and customer service-oriented products of the company.• Overseed the interpretation of guidelines, directives, and procedures.• Provided guidance and support to customers in completing documents and forms, and in the use of public access workstations.• Processed business and individual customer transactions accurately by determined their eligibility and updated electronic databases simultaneously.• Collected and processed payments, issued refunds, and reconciled payments with transactions.•Administered customer orders, meticulously documented, and analysed feedback to drive continuous improvement initiatives.• Communicated with customers, addressed complaints, and recommended appropriate resolutions to ensure high levels of customer satisfaction.• Documented supplied goods and played a pivotal role in their accurate listing for streamlined inventory management