Esther Eze Email & Phone Number

Handling inbound calls from families interested in enrolling, determining best options, and providing assistance with enrollment systems and process• Consulting with Customers on the best product for their situation, and closing the sale with the customer.• Calling prospective customers who have requested information and sharing details about various online schooling options• Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services• Utilizing Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

Collected and organised technical information for marketing purposes.• Provided excellent customer service while keeping each customer up to date on new incoming products, along with selling above my personal goal.• Performed order scheduling for new and existing clients.• Prepared and typed diverse tasks related to product and services offered.• Engaged diverse clients and professionally resolved customer concerns and conflicts.• Explained information about the quality, value and style of products to influence customer buying decisions.• represented the Verizon brand with utmost professionalism and courtesy.

Recording the details of patients examination and clinical history.Converting audio recording of doctors and lab technicians to written form.Responsible for maintaining knowledge of new procedures, mediciations, etc.

Handled inbound cals from customers and third parties regarding all general servicing questions, as well as outbound calls.• Connected with customers via phone /email / chat and or social media to resolve their questions or concerns.• Used verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve customer calls.• Responds to requests for assistance or possible processing payments• Provided feedback on call issues and track of all call related information for reporting purposes.

Making negotiations and marketing the product.Daily interactions with customers.Recording of sales using Microsoft Excel.