Esther Gitau Email & Phone Number

Nairobi County, Kenya

Director Sales & Business Development: Chazak IT LimitedAs the Director of Sales & Business Development of Chazak IT Limited, my main role include:• Setting targets, creating performance plans and maintaining standards for sale representatives• Planning the sales strategy and Optimization of sales• Searching for clients who might benefit from the company’s products• Documentation and control of target achievement• Negotiation of terms and contracts with clients• Reporting to the Executive Board• Develop a scalable sales process and ensure representatives adhere to it correctly• Plan and preside over weekly sales team meetings• Maintain a deep understanding of customer needs and monitor their preferences• Resolve escalated customer issues and customer complaints regarding sales and service• Tracking sales team metrics and sharing them with company leadership• Provide pre-sales and post-sales service support and assistance• Attend marketing events (e.g. conferences or trade shows) representing the company

Nairobi, Kenya

At Ramsa Ltd my role was to Manages the organization's sales strategy aimed at generating better revenue. I Planed and implemented sales strategies to acquire customers. Apart from hiring and approving organizational decisions, and was also overseeing the sales team personnel.My Role included:• Develop and execute strategic plans to achieve sales targets.• Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals.• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.• Understand industry-specific trends and landscapes.• Effectively communicate value propositions through presentations and proposals.• Report on forces that shift strategic directions of accounts and tactical budgets.Notable Achievements:Grew the company's revenue by 80% due to good network and aggressive marketing strategy.Helped the company grow its WIFI department by onboarding customers and ensuring brand visibility.Recruited and managed a sales team of ten for the WIFI and corporate sales.

Adams Arcade

Marketing Skills: Able to competently educate target potential customers so as to convert their potential into solid prospects through presenting detailed information about company’s products, services and their value propositions. Able to identify with the wants and needs of the target customers and communicate the company's brand image and product value in such a way as to elicit a favorable reaction from the target customer.Selling Skills: Able to prospect, set appointments, present the product's value proposition, close the sales, develop referrals and document testimonials for future use in marketing and sales presentations. Adept at rousing interest, instilling trust to make it easy for the customer to buy the product and service.Analytical AbilitiesAble to evaluate customer demand, identify trends, and adapt to a changing consumer landscape through careful review and analysis of data collected through various sources, such as sales numbers, customer requests, and direct customer contact.Organizational Skills:Able to deal with objections and use objection to understand customer wants and needs. Methodical in approach to the sales process which translates into good customer service thus establishing good relationships with the customers as well as a good follow-through in answering customer questions, and account maintenance.

Role involved: Developing new business; meeting the needs of the clients; Developing customer strategy and bid strategy; Preparing new business solutions; Maintaining and developing profitable business relationships; Developing and implementing effective sales plans; Presenting and demonstrating company services and products; continuously provide advice to customers on all aspects of the company products and services; Research market trends in the telecommunications industry; Act as an interface between the technical team and the client; Participate in preparing service level agreements and negotiating of attractive contract prices.Notable Achievements: Worked on tenders and with the technical team to propose technical solutions to clients which consistently delivered and surpassed monthly sales targets of US$ 20,000. Managed to close deals worth 150,000 USD for hardware and service provision in Ericson Uganda and Safaricom for the fiber infrastructure solution in 2012 by prospecting and working with both the technical team and the end user client.